Cegeka Careers Language Why Cegeka Back
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions Back
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services Back
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

Back
Select language

English

English

German (Germany)

Italian

Dutch (Belgium)

Dutch (The Netherlands)

Romanian

Greek

Swedish

Let’s get in touch
Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

English German (Germany) Italian Dutch (Belgium) Dutch (The Netherlands) Romanian Greek Swedish Careers Let’s get in touch
Home Discover our latest blogs Discover our latest blogs Never tired, never late: meet Copilot for Microsoft 365 [6/6]
Digital Workplace
6 minutes reading

Never tired, never late: meet Copilot for Microsoft 365 [6/6]

Just a week after the launch of Copilot for Microsoft 365, I’m sitting down with digital workplace experts Bart Swerts and Luc Dedroog, resp Lead Product Manager and Global Director Digital Workplace @ Cegeka.

Muriel Reyserhove

Muriel Reyserhove

November 16, 2023

Luc and Bart Microsoft 365 Copilot blog 6-2

On our list of topics:

  • What Copilot for Microsoft 365 means for the digital workplace

  • Why tedious work is becoming a thing of the past

  • How to *get* Copilot for Microsoft 365 , but …

  • … why it’s not just a matter of ‘plug and play’ 😊

  • Some lessons from our own Copilot onboarding

  • Some things to consider when trying to calculate ROI

  • Why we offer readiness assessments and what you get out of it.

Let's roll!

Gentlemen: Copilot for Microsoft 365 was launched on November 1st. As experts in digital workplace, what does this news mean for you? 

Bart: It's important to realize that this isn't just any other Microsoft 365 update. It's an incredible leap forward because your familiar Office applications are, in a sense, totally infused with Artificial Intelligence. To give you an analogy: it's as if every program now comes with a tireless personal assistant that takes on a significant portion of the work, especially the tedious tasks.

Luc: We're already noticing high curiosity about Copilot in the market. For us, this launch is a perfect opportunity to show our strong expertise in digital workplaces. Yes, we have a substantial client base, and 15.000 workplaces in the Flemish government, a huge project. But honestly, we're still very modest. And we shouldn’t be, as we’re one of the few who can deliver digital workplace projects end-to-end, from hardware to mental wellbeing. 

“It's as if every Microsoft Office program now comes with a tireless personal assistant that takes on a significant portion of the (tedious) work” 

Bart, you said ‘tedious work’, what do you mean exactly?

Bart: Just like ChatGPT or most other Generative AI tools that are around now, Copilot can generate content based on the input you provide. But it goes far beyond that. Copilot can turn text into a PowerPoint presentation, a quote, a report, an email. It can summarize meetings and extract action points, just for you. You can ask Copilot to find information buried deep within all your resources, mails, folders, SharePoint documents. It can analyze Excel sheets, just by simple commands.

Luc: What's interesting is that you can converse with Copilot as if you were talking to a colleague. You can simply ask Copilot questions like, "Summarize the last 5 emails about customer X”. Admittedly, the quality of the output improves as you learn how to prompt it effectively, as you mentioned in one of your previous blogs. Specific prompts yield better results than vague ones, and that's something you pick up as you use the tool.

“For us, the Copilot for Microsoft 365 launch is a perfect opportunity to show our strong expertise in digital workplaces” 

Alright, let's say I'm a business owner, and I want Copilot. Can I just buy it?

Bart: Well, yes, but then again it's not as simple as buying the license and starting to use it. There are technical requirements, such as having the proper licenses and agreements, a minimum of 300 users*, and so on. You also need to configure your Office environment, including enabling transcription in Teams, sorting out your permission structure and data classification to ensure people don't have access to data they shouldn't when they enter a prompt. That’s why a readiness assessment is so crucial.

*this limitation has been lifted in January 2024

Luc: True, there are several technical aspects to consider. That is why it’s ideal for customers that have a Data Protection Officer or DPO, which is typically the case for most enterprise companies. Plus, there’s the onboarding process, often forgotten but oh so important. The tool is very intuitive, but still it means a whole new way of going about your daily job. It’s a change project, and it should be treated as one.

What have we learned from our own onboarding experience at Cegeka?

Bart: We've learned that it's a change journey like any other, ideally rolled out in waves, starting with those geeky people who are always eager to experiment and eager to share. You also need a well-thought-out communication plan and internal communities for support. Copilot is about experimenting, learning, sharing experiences. We have communities on Teams where people can ask for or share tips, post good prompts, provide updates, troubleshoot, and more.

Which tool is the most popular?

Bart: For now, it's Teams, Outlook, and Word, in that order. M365 Chat is also used intensively; this is accessible through Teams (where it’s an app you download) or Bing Chat Enterprise (the paid version of Bing, similar to the paid ChatGPT). M365 Chat allows you to ask questions about your entire work environment, be they emails, meetings, files, data on SharePoint resources you have access to and so on. It’s amazing what it can find and do for you.

“You often hear that people only use about 10% of a tool's capabilities. With Copilot, I think that percentage will significantly increase” 

Luc: You often hear that people only use about 10% of a tool's capabilities. With Copilot for Microsoft 365, I think that percentage will significantly increase. Simply because you can communicate with the tool in plain natural language. Excel is the most obvious example, as you can just type your request in plain language instead of having to look up formulas. The complexity of the apps fades into the background; you just need to ask the right questions.

What happens during the readiness assessment workshop you just mentioned?

Luc: The preparation for rolling out Copilot for Microsoft 365 consists of 3 phases. The first phase is a readiness assessment, where we assess how prepared a company is - technically and functionally  - to introduce Copilot for Microsoft 365 . Based on technical prerequisites and functional requirements, we determine what needs to be done to implement the tool efficiently. These sessions typically last around 2 hours, and by the end, you'll have a clear understanding of your readiness and any potential obstacles.

For those who wish to proceed with the next phase, we then explore what's possible and desirable in the organization. Who will use the tool, and how can it be effective for them, in their job? When do we consider the project a success? We dive into practical use cases based on roles because someone in sales works differently than someone in finance. Phase 3 is an implementation plan, including personas, scenarios and a roadmap outlining all the steps needed to get where we need to be.

Generative AI has raised questions about data privacy. How private is Copilot?

Bart: As private as can be. Copilot for Microsoft 365 stays within the boundaries of your company. Your company's data isn't used to train the model, as is the case with many other *free* Gen AI tools, including the free version of ChatGPT. However, it's crucial to have your permission structure in order within your organization. This ensures that nobody in your organization gains access to data from files they shouldn't see by asking Copilot a question.

“Copilot for Microsoft 365 stays within the boundaries of your company. Your company's data isn't used to train the model” 

Copilot comes at a cost. What about ROI?

Luc: Copilot for Microsoft 365 has a licensing cost of $30. That might seem like a lot, but when you translate it into the time savings you gain almost immediately, it's insignificant. $30 equates to roughly one and a half minutes of time saved per day. That's a minimal investment because even attending one meeting will result in a bigger time saving. Copilot not only makes the minutes of the meeting, it extracts key points and links them to the right person. Studies indicate time savings ranging from 30% to 80%. Even at the lowest figure, it's still phenomenal.

“You should look beyond just time savings. Speed is one aspect, but you also have energy and quality” 

Bart: Yes, but you should also look beyond just time savings. Speed is one aspect, but you also have energy and quality. When a tool helps you start a draft, it consumes less of your energy to complete it. Next to speed and energy, there’s also quality. You can often produce better work in less time. All meetings now come with minutes and action lists being generated and shared, which in itself leads to a more mature way of going about the day-to-day job. 

To top it off, are there any Copilot extensions in development?

Bart: Absolutely, we're working on that. Like many companies, we have a time tracking system. It's technically possible to create an extension that connects Copilot to that time tracking system. Copilot has access to your calendar, email, and activities, allowing it to estimate what you've been working on and for how long. So you don’t have to do that really tedious time tracking input anymore on Friday afternoon (laughs).  

Muriel Reyserhove

Muriel Reyserhove

More of Muriel Reyserhove articles

Copilot for Microsoft 365

Maximize Your Copilot for Microsoft 365 Experience

Prepare for Success with Careful Planning and Comprehensive Assessments
Discover more

Get in touch