Cegeka Careers Language Why Cegeka Back
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions Back
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services Back
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

Back
Select language

English

German (Germany)

Italian

Dutch (Belgium)

Dutch (The Netherlands)

Romanian

Greek

Swedish

Let’s get in touch
Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

German (Germany) Italian Dutch (Belgium) Dutch (The Netherlands) Romanian Greek Swedish Careers Let’s get in touch
Home Discover our latest blogs Discover our latest blogs Unlock AI’s full potential with custom digital assistants
Data & AI
3 minutes reading

Unlock AI’s full potential with custom digital assistants

In the past year and a half, OpenAI’s ChatGPT has catalyzed the integration of artificial intelligence (AI) into businesses worldwide. One of the most popular applications of these large language models is to use them as fully automated chatbots. Yet using generative AI just as a chatbot doesn’t harness the technology’s full capabilities. At Cegeka, we create versatile digital assistants that can not only talk to proprietary data, but can also carry out actions and wielding company tools as if they’re one of your coworkers.

Matthias Verlinde

Matthias Verlinde

April 03, 2024

Chatbots have been around for quite some time, but the initial ones were rather basic, essentially mirroring the typical script of a customer service representative. These chatbots attempt to derive user intentions based on rudimentary methods such as keyword matching, which often leads to misinterpretations. On top, the moment a user deviated from a script, the chatbot became ineffectual. Moreover, any changes to the company’s products, services, or internal processes required a reconfiguration of the chatbot’s scripts. 

This all changed with the emergence of large language models (LLMs). When OpenAI launched ChatGPT in November 2022, their AI chatbot gained 100 million users in just two months. To put this in perspective: it took Facebook 4.5 years to hit similar numbers. The potential of chatbots has also been recognized by businesses, as is evident from numbers shown at Gartner’s IT Symposium 2023. 80% of CIOs and technology executives plan full generative AI adoption within three years, and 74% intend to increase their AI investments in 2024. Generative AI was also named as one of the top technologies for innovation by 51% of the CIOs and technology leaders. 

These LLM-based chatbots provide an approachable way of accessing a knowledge base, allowing users to express their questions in natural language. Employees in various businesses leverage AI chatbots to speed up their research, summarize large documents, and answer questions about internal company data. They are also used to answer simple questions from customers, enabling customer service representatives to focus on the more intricate issues. 

From chatbot to digital assistant 

However, it takes more than a chatbot to become a truly useful digital assistant. The typical question/answer dialogue of a chatbot, while useful in many scenarios, only taps into a fraction of the available potential.  

A digital assistant doesn't simply converse, it also interacts with you and your entire team as a virtual team member, fully integrated into your business processes. This means that it can read your team's emails, search through documents on your SharePoint drive, respond to calls, schedule meetings in your private or shared calendars, and even perform tasks using your company’s custom business applications. 

This approach has proven useful in multiple scenarios. Imagine an HR assistant that can answer questions about an employee’s contract and schedule a meeting with the appropriate person for further discussion. Or a regulatory assistant that can offer guidance on processes and procedures, directing the employee to original source texts. 

The business case for these digital assistants is increased employee or customer satisfaction. Integrating them into your company’s business processes and making them available around the clock can significantly improve your operational efficiency. 

Accelerating digital assistant development 

Every AI project should start with a pilot project. This allows your business experts to experiment and evaluate whether the digital assistant’s output meets your expectations. However, the gap between a successful pilot and a production-ready solution is often still considerable and you need to experiment to reach an optimal performance. 

Based on our expertise in AI, Cegeka has created an accelerator for developing digital assistants and bridging this gap. This means that, once you have identified a use case for a digital assistant, we can offer you all the necessary building blocks. After a successful PoC for your use case, you can quickly deploy your custom digital assistant to become fully operational. 

Compared to a general out-of-the box solution such as Microsoft Copilot, our custom digital assistants offer the following advantages: 

  • Customizable:  Our digital assistant can plug in various data sources and business applications. 
  • Fast implementation: Thanks to Cegeka's expertise and off-the-shelf solutions, we can ensure short implementation times for your Digital Assistant. Therefore, you have a quick return on the project for building your digital assistant. 
  • Future-proof: Digital assistants can be tailored today or tomorrow with changing requirements and changing technology to find the best cost-quality balance for your specific use case. Your digital assistant will always be the right one for you. 
  • Production-ready: Thanks to our teams leveraging production-grade technology, your IT team can keep the digital assistant up and running with high availability and high performance – perfectly fitting in any use case you can imagine. 
  • Flexible in deployment: You can deploy your digital assistant in the cloud with an API-based large language model, or self-host it with an open-source large language model. 

In a future blog article, we’ll delve deeper into the differences between our solution and Microsoft Copilot. 

Lessons learned 

After having used our accelerator to implement digital assistants for various customers, we have learned some crucial lessons: 

  • Establish a business case: Given how quickly AI implementations can evolve into highly complex systems, clearly outlining your use case and the value a digital assistant could generate is crucial. This enables you to strike an optimal balance between value and complexity.

  • Ensure close integration: Integrate your digital assistant firmly into your existing business processes. Ensure that users can access it through the same application they already use for their tasks, whether it’s SharePoint, WhatsApp, or a website. 
Matthias Verlinde

Matthias Verlinde

More of Matthias Verlinde articles

Get in touch