Futurn enables smart and flexible parking at Westgate with Capacity by Cegeka

Futurn is a Belgian real estate developer and property manager focused on creating future-proof business environments. At its Westgate site in Kortrijk, Futurn set out to modernize parking operations in line with its mission of “Real Estate That Fits”: smart, flexible, and sustainable. 

Futurn chose Cegeka as a local and trusted IT partner with deep industry knowledge. Capacity by Cegeka offered the right balance between customization, security, and scalability, while keeping day-to-day operations simple for both management and end users.

“From the start of the project, we envisioned a structure where we could centralize a lot of the needs for parking.” 

 

- Ben Six, Project Developer at Futurn

Challenge

As Futurn’s portfolio grew, parking management became increasingly complex at Westgate. 

• Different access systems and local setups led to fragmented operations and limited insight into how parking spaces were actually being used;
• Manual processes such as keys, badges, and ad-hoc visitors added administrative overhead;
• New mobility policies and rising tenant expectations increased pressure on the organization;
• Need to centralize parking management at a corporate level, without compromising ease of use for tenants and visitors.

“In the past, we were coming from a very static model where we could not distribute the parking spaces to the different tenants. There was a lot of frustration and very little flexibility. It was also not possible to reserve and know in advance if parking spaces would be available.” 

 

- Ben Six, Project Developer at Futurn

Solution

With Capacity by Cegeka, Futurn significantly simplified parking operations at Westgate.

• Seamless Access Management, based on Capacity’s proprietary ANPR algorithm to guarantee fast and reliable detection;
• An unattended touchscreen at entrance for unregistered visitors to announce their visit’s purpose and provide instructions;
• Tenants can now do and manage parking reservations directly through the MyCapacity app, based on flexible, configurable special rules set by Futurn;
• Activated the Dynamic Capacity add-on, to recover unused parking space from tenants and use it flexibly across users; 
• Advanced Reports and Dashboards deliver actionable real-time insights into occupancy, usage patterns, and user behaviour to support better decision-making and space repurposing;
• Day-to-day operations backed by Cegeka’s premium remote support team: highly responsive, expert, and diligent to proactively resolve any issue;
• Implemented as a fully integrated, scalable system designed for easy replication across other Futurn developments.

The implementation was characterized by close and transparent collaboration between Futurn and Capacity by Cegeka. The onboarding process was smooth, with the platform carefully aligned to Futurn’s operational model. Using Westgate as a live pilot allowed both teams to refine best practices before scaling to other properties.

“Capacity by Cegeka brings simplicity to complexity. It’s a smart, scalable solution that supports our commitment to efficient and sustainable real estate.” 

 

- Ben Six, Project Developer at Futurn

Key Results & Benefits

With Capacity by Cegeka, Futurn significantly simplified parking operations at Westgate. 

• One single platform now supports all user types and parking spaces;
• Centralized control enables real-time monitoring and seamless access management;
• Dynamic Capacity allows parking agreements to extend automatically based on demand & forecasted availability;
• Parking space usage has improved, reducing manual work and support requests;
• Tenants and visitors benefit from a frictionless, flexible parking experience;
• An scalable pilot and blueprint for future projects managed from the same platform.

The solution delivers greater flexibility, better space utilization, and valuable data intelligence, directly supporting Futurn’s goals of efficient, sustainable, and future-proof real estate.

“Capacity by Cegeka brings simplicity to complexity. It’s a smart, scalable solution that supports our commitment to efficient and sustainable real estate.” 

 

- Ben Six, Project Developer at Futurn

Conclusion

By automating its parking operations and leveraging the rich data generated by Capacity, Futurn gains a deep understanding of occupancy trends, user behaviour, and peak-demand patterns. These insights enable data-driven decisions to optimize parking allocation, redistribute underused space, and enhance the parking experience of its tenants. 

Feedback from both property management and tenants has been consistently positive. Users appreciate the simplicity and convenience of the solution, while Futurn benefits from increased control, insight, and flexibility.