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Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

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Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

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Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

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Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility

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Business Solutions

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

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5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

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Software solutions that optimize business processes and drive success.

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IT Team Extension

The best IT professionals to support your projects

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Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

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Consultancy

The right skills and attitude to support the IT projects at your office

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Projects

Integrating the right digital solutions for your IT project

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Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

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Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

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Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

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Step into the world of our delighted customers and see how we helped them achieve their goals.

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Stay in the loop with our company news, announcements, awards and events.

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Read our latest articles on topics ranging from technology, innovation, business and beyond.

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Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

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E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

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Find out where we are going to be next, and register for our upcoming events.

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Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

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Customer Testimonial - KMDA

KMDA manages its customers efficiently thanks to Microsoft Dynamics CRM

Challenges

Placeholder

Better mapping of customers and their requirements

Improved quotation follow-up

Complete overview of a customer in a single screen

Various custom reports for follow-up of sales opportunities

Results

Application development

CRM

Cegeka implemented the CRM very quickly. We did not run into any surprises and stayed well within budget. This application makes me happy.

The KMDA, which includes the Antwerp ZOO, Planckendael, the Serpentariumand the Koningin Elisabethzaal venue, has optimized its internal processes in the last three years. “The ZOO is an established name in the collective memory of our country, but we are operating in a very competitive market and we have to work hard to attract visitors to our zoo”, Ilse Van San, Sales Manager B2B at KMDA, says.

Working hard for customers

“People used to visit us on their own initiative, but today we have to market our products proactively, just as any other commercial company. For that purpose, we have to be able to map our customers. When I started my job here, there was no large customer database, let alone any active prospection”, Ilse Van San, sales Manager B2B at KMDA, says.

“We have a wide variety of products. It was becoming more difficult to track which products a customer was buying. There was no complete overview: when to contact whom, what is the customer’s history, who will be contacted by which account manager? When someone called, we quickly had to open several Excel files.”

case-kmda

Immediately won over

“That is why we decided to contact Cegeka, as they had already supported our Intranet project. They suggested Microsoft Dynamics CRM 2011, and I was immediately won over: the basic features covered ninety percent of my requirements. Dynamics CRM is a user-friendly suite and is similar to the tools we are using every day.”

“It has many standard features, such as list exports, but Cegeka also developed a few custom reports. The “Customer history” shows everything you need in a single page: all products a customer buys from us, including quantity and turnover, the amounts invoiced and the pipeline.”

Better relationship management

Thanks to the decrease in administrative workload, the users have been able to reduce processing times by 50 percent. They can spend this time on better relationship management. In addition, they have more control over the tasks to be completed. A workflow assigns all of these tasks to a single coordinator. In addition, they have a better overview of their customers.

Gert: “However, there was a major upgrade of the leasing platform coming up, which meant that the link with our system would soon no longer work. We therefore had to act immediately and stay ahead of the winter peak – Profile’s busiest period – to guarantee their service to the Dutch commercial leasing market.”

Currently, KMDA can use the basic dashboards to keep track of business and anticipate new business: for each customer portfolio, they receive a monthly overview specifying the pipeline for each product.“I believe that we will enjoy CRM even more when we will have used it for a longer timeand have a longer history”, Ilse Van San concludes.

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