Challenges
Better mapping of customers and their requirements
Improved quotation follow-up
Complete overview of a customer in a single screen
Various custom reports for follow-up of sales opportunities
Results
Application development
CRM
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
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Global (EN)
Austria (DE)
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Germany (DE)
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5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
Why Cegeka
As a family-owned IT solutions provider, we work In close cooperation with our customers.
About Us
Our strong values form the cornerstone of our identity and are at the baseline of our success.
Annual Report
Dive into the details of our growth. Read the full report and learn more about our continued success.
More Cegeka
Our Management
Corporate News
Contact & Locations
Hybrid Cloud
Explore the added value of cloud adoption for your business
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Cegeka Applications Services
Building the applications to embed growth, innovation and agility
Business Solutions
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries
Agriculture
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
Customer Testimonial - KMDA
Challenges
Better mapping of customers and their requirements
Improved quotation follow-up
Complete overview of a customer in a single screen
Various custom reports for follow-up of sales opportunities
Results
Application development
CRM
Cegeka implemented the CRM very quickly. We did not run into any surprises and stayed well within budget. This application makes me happy.
The KMDA, which includes the Antwerp ZOO, Planckendael, the Serpentariumand the Koningin Elisabethzaal venue, has optimized its internal processes in the last three years. “The ZOO is an established name in the collective memory of our country, but we are operating in a very competitive market and we have to work hard to attract visitors to our zoo”, Ilse Van San, Sales Manager B2B at KMDA, says.
“People used to visit us on their own initiative, but today we have to market our products proactively, just as any other commercial company. For that purpose, we have to be able to map our customers. When I started my job here, there was no large customer database, let alone any active prospection”, Ilse Van San, sales Manager B2B at KMDA, says.
“We have a wide variety of products. It was becoming more difficult to track which products a customer was buying. There was no complete overview: when to contact whom, what is the customer’s history, who will be contacted by which account manager? When someone called, we quickly had to open several Excel files.”
“That is why we decided to contact Cegeka, as they had already supported our Intranet project. They suggested Microsoft Dynamics CRM 2011, and I was immediately won over: the basic features covered ninety percent of my requirements. Dynamics CRM is a user-friendly suite and is similar to the tools we are using every day.”
“It has many standard features, such as list exports, but Cegeka also developed a few custom reports. The “Customer history” shows everything you need in a single page: all products a customer buys from us, including quantity and turnover, the amounts invoiced and the pipeline.”
Thanks to the decrease in administrative workload, the users have been able to reduce processing times by 50 percent. They can spend this time on better relationship management. In addition, they have more control over the tasks to be completed. A workflow assigns all of these tasks to a single coordinator. In addition, they have a better overview of their customers.
Gert: “However, there was a major upgrade of the leasing platform coming up, which meant that the link with our system would soon no longer work. We therefore had to act immediately and stay ahead of the winter peak – Profile’s busiest period – to guarantee their service to the Dutch commercial leasing market.”
Currently, KMDA can use the basic dashboards to keep track of business and anticipate new business: for each customer portfolio, they receive a monthly overview specifying the pipeline for each product.“I believe that we will enjoy CRM even more when we will have used it for a longer timeand have a longer history”, Ilse Van San concludes.
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
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