Optimizing Parking at The Sage for Efficiency & Tenant Satisfaction

The Sage is a modern multi-tenant office complex in Antwerp, spanning approximately 40,000 square meters, with a second complex in Brussels. Managed and developed by Wereldhave Belgium, the site recently underwent a renovation that included the integration of a smart parking management system by Capacity. This innovative solution was implemented to address parking challenges and enhance the tenant experience.

Challenge 

Managing parking spaces in a multi-tenant environment like The Sage presented several challenges:

• Tenant Frustration with Limited Parking and EV Charging Access: Without streamlined automation, tenants experienced inconsistent parking and EV charging availability, leading to frustration and complaints.
• Frequent Complaints and Service Requests: The absence of automated solutions resulted in numerous complaints from tenants and visitors regarding accessibility, charging availability, and ease of use.
• Administrative Burden on Management Teams: Manual tracking and monitoring of parking and EV charging spaces required significant administrative effort, making it difficult to respond quickly to tenant needs or optimize parking policies.
• Limited Visibility and Insight into Space Usage Patterns: Without data-driven insights, site managers lacked a clear understanding of peak usage times, space utilization, and tenant preferences, impacting decision-making and operational efficiency.

As hybrid working and increased EV adoption gained momentum, Wereldhave needed a system that could adapt to changing parking demands and maximize the use of available spaces.

Solution

Capacity’s smart parking platform was installed during the renovation of The Sage. The system’s advanced features, including an ANPR camera system, digital information screens, an intuitive touch screen, and a user-friendly app, streamlined parking operations, and enhanced tenant satisfaction.

“The collaboration with Capacity has been smooth from the start. We have dedicated contacts who are always ready to assist us. Since the system’s implementation, parking issues have been resolved, and the helpdesk’s workload has significantly decreased. For a multi-tenant setup, Capacity is an excellent solution.” 

 

- Celine Goossens, Senior Asset and Leasing Manager at Wereldhave Belgium

Key Features and Benefits

Seamless Parking Management

The ANPR cameras at The Sage’s entry points automatically recognize registered license plates, opening barriers for authorized vehicles and providing hassle-free access to both indoor and outdoor parking areas. For unregistered visitors, an intuitive touchscreen interface allows them to select the tenant they are visiting, ensuring efficient management of guest parking.

Dynamic Capacity Optimization

Through Capacity’s dynamic capacity add-on, unused parking spots can be reallocated to tenants who need them. This feature has increased parking utilization and ensured that tenants have access to additional spaces during peak demand periods.

User-Friendly App

All employees at The Sage have access to the Capacity app, which allows them to check real-time parking availability, update license plate information, and even access the underground parking as cyclists. This seamless digital integration has significantly improved the end-user experience.

Reduced Workload for Facility Management

The implementation of Capacity has dramatically reduced the workload for the helpdesk team. Previously, the team dealt with numerous reports of incorrect parking, which have now been almost entirely eliminated.

“Since we started using the dynamic capacity add-on, we’ve been able to reallocate unused parking spaces to tenants in need, especially during peak hours. This has not only increased parking utilization but also improved tenant satisfaction significantly.”

 

- Celine Goossens, Senior Asset and Leasing Manager at Wereldhave Belgium

Conclusion 

By integrating Capacity’s smart parking solution, Wereldhave Belgium has effectively addressed the parking challenges at The Sage, providing tenants with a seamless and efficient experience while optimizing parking space utilization. This case underscores Capacity’s ability to adapt to complex multi-tenant environments, making it a valuable tool for modern property management.