Account Executive (Belgium)

As an Account Executive at CTG/Cegeka, you will be responsible for strengthening and expanding our existing partnerships and new framework contracts with the European Institutions. Your focus will be on driving growth by identifying new opportunities, promoting additional services, and ensuring long-term client satisfaction.

As the main point of contact for your clients, you will foster open communication and act as a reliable advisor. Your responsibilities include identifying current and future needs, positioning CTG/Cegeka’s solutions to address those needs, and driving demand for additional services. By doing so, you will contribute significantly to revenue growth and long-term client success. You will collaborate closely with internal teams.

We are looking for an Account Executive with strong relationship-building skills, a consultative mindset, and a deep understanding of the European Institutions environment. Your ability to align CTG/Cegeka’s innovative IT solutions with client priorities will be key to our continued success in this market.

Key responsabilities:

• Establish and maintain strong customer relationships, ensuring excellent customer service and increasing customer satisfaction and loyalty.
• Visit clients regularly to maintain a strong relationship and ensure proximity.
• Understand client business needs (Organize and lead client meetings: follow-ups, needs assessment, issue identification).
• Identify opportunities within existing contracts to promote additional services and drive growth.
• Provide regular business updates, track client feedback, and ensure proactive communication (Clearly communicate client expectations, constraints, and priorities to guide recruiters effectively).
• Work closely with the Recruitment and HR teams to ensure optimal alignment between client needs and internal capabilities.
• Foster a climate of trust and collaboration within internal teams.
• Ensure compliance with contractual commitments and expected service levels.
• Identify potential risks or obstacles and propose appropriate action plans.
• Prepare and maintain follow-up documents, reports, meeting minutes, and dashboards related to client activities.

Your profile:

• A natural ability to build trust, manage client expectations, and drive retention.
• Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.
• Excellent collaboration skills — you value teamwork and collective success.
• A proactive, solution-oriented approach with the ability to work autonomously while engaging with colleagues.
• Experience in the IT or professional services industry, focusing on business development and/or sales (minimum 3 - 5 years).
• Fluent in French & English

Our offer:

• An attractive salary package with or without a company car
• Personalized training programs and development plans to nurture your skills.
• Comprehensive hospitalization insurance.
• Regular team-building events, learning lunches, and fun activities.
• Embrace the diversity of our multicultural team and enjoy open communication.

Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions!

Your profile

We value talent and expertise! To thrive in this role, you should bring:

• Proficiency in both French and English, unlocking effective communication channels.
• An ITILV4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
• A minimum of 3 years' hands-on experience in a similar position.
• Basic knowledge of network systems.
• Prior experience working with a ticketing system.
• Excellent proficiency in all Microsoft Office applications.
• A collaborative team spirit paired with a strong customer-centric mindset.

Our offer

• Competitive salary package, with or without a company car.
• Personalized training programs and development plans to nurture your skills.
• Comprehensive hospitalization insurance.
• Regular team-building events, learning lunches, and fun activities.
• Embrace the diversity of our multicultural team and enjoy open communication.