IT Support Specialist

IT Support Specialist for the European Institutions

Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Belgium.

Your tasks

As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your mission:

• Serve as a dedicated service desk agent, incident analyst, and problem solver.
• Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
• Maintain meticulous records of incident and problem information.
• Offer expert support both remotely and on-site, providing solutions where they are needed most.
• Play a pivotal role in PC environment reconfiguration and installation.
• Contribute to the creation of comprehensive operational support procedures.
• Craft technical content to enrich our knowledge database.
• Manage application testing and administration.
• Collaborate closely with system administration and database administration for seamless execution of tasks.

Your profile

We value talent and expertise! To thrive in this role, you should bring:

• Proficiency in both French and English, unlocking effective communication channels.
• An ITILV4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
• A minimum of 3 years' hands-on experience in a similar position.
• Basic knowledge of network systems.
• Prior experience working with a ticketing system.
• Excellent proficiency in all Microsoft Office applications.
• A collaborative team spirit paired with a strong customer-centric mindset.

Our offer

• An attractive salary package ranging from €41,000 to €47,000 gross per year, with or without a company car
• 12 additional paid leave days per year (RTT) to support a better work-life balance
• Meal vouchers as well as monthly net allowances to cover representation expenses, internet costs, and the use of your personal equipment
• Eco vouchers to support your everyday eco-friendly purchases
• Hospitalization insurance fully covered by the company for your personal coverage
• An annual bonus  
• A personalized development program, including at least 7 training days per year to help you enhance your skills
• Access to the Employee Club, giving you access to a wide range of daily benefits and discounts