Switchboard Operator M/W/X

 We are currently looking for Switchboard Operators to join a team working within a European Institution in Luxembourg. 

The role is focused on handling incoming telephone communications and ensuring that calls are efficiently directed to the appropriate departments, services or contacts within the institution.

Your tasks

• Handling incoming telephone calls in a professional and courteous manner
• Identifying callers' needs and directing calls to the appropriate department, service or contact
• Providing basic information and guidance to callers when appropriate
• Ensuring accurate and efficient call dispatching
• Managing multiple incoming calls while maintaining a high level of service
• Communicating effectively with internal teams and contacts
• Contributing to a professional and high-quality telephone reception service

Your profile

• Have previous experience in a switchboard, call centre, reception, customer service or telephone-based role
• Are comfortable handling and dispatching a high volume of calls.
• Have excellent communication and interpersonal skills
• Are professional, patient and service-oriented
• Are able to communicate clearly with a wide range of interlocutors
• Can work effectively in an international and multicultural environment

Our offer

• An attractive salary package ranging from €38,000 to €42,000 gross per year, with or without a company car
• 5 additional vacation days per year
• Meal vouchers for your lunch breaks
• A personalized development program, including at least 7 training days per year to help you enhance your skills
• Access to the Employee Club, giving you access to a wide range of daily benefits and discounts
• PC Plan allowing you to purchase IT equipment with 40% covered by the company.