IT Support Specialist

IT Support Specialist for the European Institutions

Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.

Your tasks

As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your mission:

• To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others)
• Create users and manage their rights
• To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG Pers and their interfaces (Streamline, People, Erapnot, Streamline-Assmal, EU-Login, Codict, Arpege, Gap)
• To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related
• Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, Erapnot, People, MS Access solutions)
• To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business
• To help the users make the best use of the client supported applications by high standard quality training
• To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client
• Help end users with the usage and troubleshooting of standard applications
• Help end users with the usage of Confluence and SharePoint
• Update the knowledge base
• Update or prepare user documentation
• Participate to functional tests and testing applications before delivering new versions to users
• To guarantee high standard of customer satisfaction
• Provide 2nd level support in identifying and solving incidents and problems
• Conduct technical evaluation of user´s needs
• Resolve application related issues that affect users
• Provide expert support on the specific applications
• Escalate to 3rd line support

Your profile

• You have minimum 3 years of IT experience
• You have a fluent level in English and French (another European language is a plus)
• You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
• You hold a good knowledge of Wiki, collaborative sites, and social networks
• You have good IT skills
• You have the ability to support users of Mobile devices
• You are recognized for your excellent communication skills, your customer orientation, and your diplomacy

Our offer

• An attractive salary package ranging from €42,000 to €51,000 gross per year, with or without a company car
• 5 additional vacation days per year
• Meal vouchers for your lunch breaks
• A personalized development program, including at least 7 training days per year to help you enhance your skills
• Access to the Employee Club, giving you access to a wide range of daily benefits and discounts
• PC Plan allowing you to purchase IT equipment with 40% covered by the company.