Service Desk Operator

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the multicultural team of a prestigious European Institution in Strasbourg.

Responsibilities:

• Be the User Liaison: Embrace the opportunity to engage with our diverse client base by handling calls and emails from users across different European locations.
• Master the Incident Life Cycle: Demonstrate your expertise in recording incidents in our cutting-edge Service Management Tool, conducting initial assessments, and attempting resolution. Should escalation be necessary, you will assign incidents to dedicated support teams.
• Provide VIP Support : Show your commitment to customer satisfaction by providing dedicated support to our esteemed VIP users, such as Deputies.
• Empower the Team : Contribute to the growth of our knowledge database, enriching it with your insights and experiences to support your colleagues and enhance the team's overall performance.

Your Profile:

• Fluent in English and French: Excellent communication skills in both languages will enable you to effectively interact with our diverse user base.
• Experienced and Driven: Bring at least 1 year of experience in a similar position, demonstrating your ability to handle a variety of user support issues with finesse.
• Tech-Savvy: Familiarity with ticketing tools and ITIL guidelines will help you hit the ground running and deliver exceptional service.
• Collaborative Spirit : Thrive in an international work environment, where teamwork and open communication are highly valued.

Our Offer:

• An attractive salary package
• A dedicated training program with personal development plans
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions.

Please note that a criminal record check will be required for this position.