Support Technician

Support Technician

Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic Support Technician to join our team, working alongside a prestigious European Institution based in Luxembourg.

Your tasks

• You answer incoming calls
• You analyze incidents, requests, and issues
• You track incidents and keep data up to date (Service Desk Manager)
• You escalate incidents to dedicated support groups
• You follow up on incidents until full resolution
• You suggest improvements regarding incident management
• You are responsible for monitoring critical systems
• You provide application support (Windows, Office, etc.)
• You install Windows system images
• You create users and troubleshoot in Active Directory

Your profile

• You have at least 1 year of professional experience in this field
• You speak and write French fluently
• You have at least a B1 level in English
• You are ITIL certified (certification can be obtained within 3 months after the start date)
• You have experience using Active Directory
• You have good skills in Windows, MS Office, etc.
• You are able to integrate into an international/multicultural environment
• You have good communication skills and a team spirit

Our offer

• Competitive salary package, with or without a company car.
• Personalized training programs and development plans to nurture your skills.
• 5 additional vacation days per year.
• Extra-legal benefits (IT equipment, banking benefits, etc.)
• Regular team-building events, learning lunches, and fun activities.
• Embrace the diversity of our multicultural team and enjoy open communication.