Cegeka Careers Language Why Cegeka Back
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions Back
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services Back
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

Back
Select language

English

English

German (Germany)

Italian

Dutch (Belgium)

Dutch (The Netherlands)

Romanian

Greek

Swedish

Let’s get in touch
Cegeka Why Cegeka
Trinity of Innovation

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us
Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Why Cegeka

Why Cegeka

As a family-owned IT solutions provider, we work In close cooperation with our customers.

Icons_Navigation_Our Story

About Us

Our strong values form the cornerstone of our identity and are at the baseline of our success.

Icons_Navigation_Annual Report

Annual Report

Dive into the details of our growth. Read the full report and learn more about our continued success.

More Cegeka

Our Management

Corporate News

Contact & Locations

Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs

Applications Solution

Applications

Building the applications to embed growth, innovation and agility

Business Solutions

Business Solutions

Connect your company with Dynamics 365

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

English German (Germany) Italian Dutch (Belgium) Dutch (The Netherlands) Romanian Greek Swedish Careers Let’s get in touch

Customer Testimonial - Sint-Trudo

Sint-Trudo Hospital dieticians work more efficiently due to C-Meal app

Key challenges

Placeholder

Digitalizing meal choice

Placeholder

Improving meal preparation workflow

Placeholder

More room for personal approach of the dieticians

Results

Placeholder

Better patient experience thanks to own meal selection

Placeholder

Higher patient satisfaction through personalised approach

Placeholder

Time savings for staff

Sint-Trudo Hospital in Sint-Truiden offers a wide range of care with all basic disciplines as well as certain highly developed ones. A good patient experience is a priority for the hospital, and meals play a major role in this. Therefore, Sint-Trudo Hospital wanted to increase patient satisfaction and organise meals more efficiently. To this end, in recent years it has implemented C-Meal and the accompanying patient app to organise meals in the hospital, with results.

"For almost all patients, the meal is a bright spot in their day, something to look forward to," says Martine Vanrusselt, Hospitality Manager at Sint-Trudo hospital. "This means that expectations are very high when it comes to the meal. Patients are therefore quick to complain if they do not like the meal. We also welcome this, because then we can see where we can still improve our services."

Complexity of the meal service

Supplying meals is therefore quite a challenge in a hospital environment. "You have to meet the expectations of the patient every day, but also provide quality meals that are tasty, healthy and varied and meet hygiene and patient safety standards. Dieticians have a hugely important role to play here," says Martine.

“For almost all patients, the meal is a bright spot in their day, something to look forward to.”

Martine Vanrusselt, Hospitality Manager at Sint-Trudo Hospital

"All the different types of diets and allergies, combined with personal preferences (vegetarian, vegan, no pork) mean that there are hundreds of different combinations of meals," explains dietician Charlotte Priemen.

Implementation of C-Meal simplifies administration

"For each patient you must put together a meal that is adapted to their needs, considering the capacity of the kitchen. This is no mean feat. It should come as no surprise that we have a team of around 45 people working in the dietary department. Together we process about 300 meals a day, including the cafeteria."

“For each patient you must put together a meal that is adapted to their needs, considering the capacity of the kitchen. This is no mean feat.”

Charlotte Priemen, dietician

Implementation of C-Meal simplifies administration

To further digitalize the dietary department, Sint-Trudo Hospital decided in 2012 to implement C-Meal, as a successor to Magister. An upgrade followed in 2020, in combination with the implementation of the patient app. "In the first phase, we rolled out the app in one department as a test project," says Mieke Claes, Head of Nutrition and Dietetics.

"In the current way of working, a dietician visits the patient to register the meals. This is very time-consuming. With the patient app, we hope to make that process more efficient by letting patients choose their own meals. Of course, such a switch takes time and is a long-term project."

Mieke Claes - Head of Nutrition and Dietetics at Sint-Trudo Hospital

More time for what counts

"We used to spend a large part of the day on meal queries and entering the meals into the system," Mieke continues. "Today, there are still patients who want or need to be questioned manually, but this number is decreasing. The more people use the app, the less administrative burden for the dieticians. And the more time they will have to do clinical work, which is their main task. Thus, people who need a dietician are given priority."

“The more people use the app, the less administrative burden for the dieticians. And the more time they will have to do clinical work, which is their main task.”

- Mieke Claes, Head of Nutrition and Dietetics at Sint-Trudo Hospital

"Another big advantage for dieticians is that they can easily consult the allergens of each meal or food in C-Meal,’ adds Charlotte Priemen. This increases patient safety, which is of course a top priority for the hospital."

"We used to use a folder with technical data sheets to check the allergens. That was very cumbersome, and the data was quickly out of date. Cegeka recommended that we work with an allergen tool. In the end, we chose Fooddesk. They ensure that the technical data sheets for foodstuffs are kept up to date. By linking the Fooddesk software and C-Meal, all recipes and allergens in C-Meal are much more up to date," Charlotte explains.

Better patient experience

"The patient app is also easier for the patients," Mieke continues. "Where we used to visit the patient every day, we now only do so on the first day of their admission. That first moment of contact is important for dieticians and patients. We generally ask about their preferences and what we need to consider and only visit them if extra follow-up is needed. In principle, after that first contact, patients choose their own meals via the app, if they so wish."

“Where we used to visit the patient every day, we now only do so on the first day. That first moment of contact is important for dieticians and patients.”

Mieke Claes, Head of Nutrition and Dietetics at Sint-Trudo Hospital

"Not all patients are proficient in it yet, but it’s getting a little better every day. We explain how it works and supply a QR code and URL where patients can go to order their meals. The patient app is thus accessible through two channels: MyNexuzHealth and the QR code."

"For patients, the patient app therefore has added value," says Mieke Claes. "It offers greater comfort, as patients feel they have more influence on their choice of meal. We also see this in the positive reactions from patients."

Sint-Trudo Hospital

In close cooperation

"Mieke and Charlotte have shown great commitment to this project and are working closely with Cegeka to make it a success story. The cooperation with Cegeka is excellent," concludes Martine Vanrusselt, Hospitality Manager.

"They are always ready to listen when we have questions or problems. And if we have ideas to improve the app, they at once check whether it is possible and whether it would also help other hospitals. During the consultations, suggestions often come up, for example of how other hospitals organise their meals. Moreover, our consultant, Inge, is herself a dietician with hospital experience. We speak the same language, and she understands our needs. In this way, we arrive at the very best solutions."

Would you like to know more about C-Meal?
Discover our solutions for healthcare.

Care to share?

Placeholder

5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?

Discover the future with us

Discover more

Solutions

Services

Industries

Careers

About Cegeka

Cegeka & Society

About us

Why Cegeka

Annual Report

Let's get in touch

Contact us
Privacy Cookies Terms & Conditions Boilerplate © Cegeka x-twitter

Privacy

Cookies

Terms & Conditions

Boilerplate

© Cegeka