Dynamics CRM was Microsoft’s previous CRM solution. It was a powerful tool for managing customer relations. Today this software is included in three different applications within Dynamics 365: Dynamics 365 for Sales, Dynamics 365 for Marketing and Dynamics 365 for Customer Service.
Microsoft is on a mission to break down the traditional walls between internal sources of information (ERP) and external information (CRM). Dynamics 365 for Sales, Marketing and Customer Service offer employees tools that are tailored to their roles.
Dynamics 365 provides you with an in-depth overview of your customers, combined with much deeper insights. This allows you to respond to your customers’ requirements proactively, better meet their expectations and create more customer value.