Streamlined processes and interlinked departments define the most agile and lean public services. Cegeka combines powerful Microsoft Dynamics solutions with industry-specific expertise to help you overcome your challenges and become a truly connected company.
Public services are a world in itself. Although on many levels comparable to commercial businesses, the rules of the game are different. Large scale doesn’t equal increasing budgets. At the same time, citizens expect the same customer experience they get from commercial businesses. In this quickly changing environment, governments have the ambition to become more flexible and get ahead of the change through digital transformation.
For any public service domain, end-to-end customer centricity is a must. Although public services are not a commercial business, customers (or in this case citizens) expect the same top-notch customer experience: one point of contact, an omnichannel approach and a level of self-service.
As any public servant will confirm, cost control and budget management are essential. At the same time, the scale of public services is enormous by default. Digital transformation is the key to realize the ambition to work faster, more efficiently and to digitalize in a citizen-centric way.
Many public service departments feel a sense of urgency to transform their IT landscape and get rid of siloed data and manual processes. Digitization, automation and proactive services greatly benefit both employees and citizens, but require a centralized data structure and modern IT landscape.
Reduce time to value to understand customer needs and offer true customer interaction. Short reaction times, precise planning and continuous insights are critical.
Thanks to it’s open-source build, Microsoft Dynamics 365 connects with virtually any tool and application. This allows for a centralized data approach with a 360° citizen view.
Automating processes leads to more efficiency and a better customer experience. But building this from scratch is practically impossible in a public service environment. Dynamics 365 has the routing logic for automation built in. No more bottlenecks or manual processes, but quick and performant automation.
Use Dynamics 365 as your central tool to steer processes to define, measure and report KPI’s. Get a simple view of all necessary information in one dashboard, without having to switch between screens and systems.
Replacing or updating legacy systems is costly and time-consuming. The powerful combination of Dynamics 365 and Microsoft Power Platform allow for easy and low-cost app development to increase digitization, automation and efficiency.
Curious about how you can easily create Apps with Microsoft Power Platform? Sign up now for our free App in a Day sessions!
Looking to digitize and connect specific business processes? Discover our solutions within the Dynamics ecosystem:
Work more closely together than ever before. Transition to the market’s leading business platform in the cloud. Microsoft Dynamics 365: AI-infused, brimming with functionalities, easy to use and scalable on the go.
The ins and outs of the entire Dynamics suite? We know them like the backs of our hands. We’ll gladly help select your best fit, regardless of where you are in your journey.