Become a Connected Company
Get inspired - Customer Engagement

Connected companies are always up to any challenge – harnessing the power of data to optimize operations, engage with customers and empower employees. But how and where to start this journey? Here at Cegeka we’re keen to share our knowledge, let you in on best (and worst) practices, and showcase some amazing yet quite feasible innovations. Join us in our mission to propel businesses into tomorrow!

MSFT-release-wave-visual-customer-engagement
CRMCustomer Engagement

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 1?

With general availability starting from April 2023 and running till September 2023, the first...
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maximum impact
CRMCustomer Engagement_fearless_leader

Give marketing activities maximum impact with 'Product Mix' from Fearless Leader

Create maximum results from marketing activities by updating your field workers about ongoing...
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CRMCustomer Engagement_fearless_leader

Fearless Leader succeeds on international stage

Does a store check in Chelsea differ from a store check in Nanterre? Will the share of shelf be...
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Blog Fearless Leader Vache Bleue and United Soft Drinks
CRMCustomer Engagement_fearless_leader

Vache Bleue and United Soft Drinks have been growing for 10 years with Fearless Leader

These new features are being warmly welcomed by large, international users. Companies such as Duvel...
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Illustration_One_People Central
CRMCustomer Engagement_fearless_leader

4 reasons why Fearless Leader keeps your people on track and motivated

Setting objectives and targets doesn’t take too much effort. The major returns lie in keeping your...
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Blog_RW2_2022_Sales_CBS_AT
CRMCustomer Engagement

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 2?

Sellers, marketers, and service agents, brace yourselves: release wave 2 is coming! From October...
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Laurent Perrier OG-1
CRMCustomer Engagement_fearless_leader

Champagne Laurent Perrier kits out representatives with Cegeka Fearless Leader

It’s a new milestone for Fearless Leader, the specialised app from Cegeka for mobile CRM....
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4-Sep-08-2022-12-26-01-39-PM
Finance & OperationsCustomer Engagement

Using Custom Connectors for Dynamics 365 Customer Engagement and Finance and Operations

In our previous Tech Talks blog posts, we've talked about integrations between D365 CE and F&O with...
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3-Sep-08-2022-12-26-01-11-PM
Finance & OperationsCustomer Engagement

Integrating Virtual Entities for Dynamics 365 Customer Engagement and Finance and Operations

Virtual Entities enable you to integrate data in financial and operational apps into Dataverse...
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2-Sep-08-2022-12-26-01-39-PM
Finance & OperationsCustomer Engagement

Integrating Data Integrator for Dynamics 365 Customer Engagement and Finance and Operations

In this second blog post in our 'Cegeka Tech Talk' series, we discuss the integration of data using...
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1-Sep-08-2022-12-26-01-15-PM
Finance & OperationsCustomer Engagement

Integrating Dual Write for Dynamics 365 Customer Engagement and Finance and Operations

In our 'Cegeka Tech Talk' blog series, we review the different ways of integrating data between...
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Customer Insights
ERPCRMCustomer Engagement_techsplained

Techsplained: Customer Insights

What is a Customer Data Platform (CDP)? A Customer Data Platform – or CDP for short – is a database...
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Microsoft Dynamics 365 Release Wave
CRMCustomer Engagement

What’s new for Sales & Marketing in Microsoft Dynamics 365 release wave 1?

Scheduled from April through September 2022, release wave 1 brings numerous new features to the...
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Van super-stock naar super-service
CRMProjects & ServicesCustomer Engagement

3 major sales challenges - and how to face them

Save your sales: how a business application solves 3 major sales challenges With an imec case story...
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Microsoft Dynamics 365 Release Wave
CRMCustomer Engagement

What's new for Sales & Marketing in Microsoft Dynamics 365 Release Wave 2?

Microsoft’s 2021 Release Wave 2, rolling out between October 2021 and March 2022, brings many...
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3 steps towards the best data integration strategy for your business
ERPCRMFinance & OperationsCustomer Engagement

3 steps towards the best data integration strategy for your business

In today’s data-driven world, avoiding data silos is vital for efficient workflows involving...
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Microsoft Dynamics 365 updates: take marketing to new heights
CRMCustomer Engagement

Microsoft Dynamics 365 updates: take marketing to new heights

If you’re relying on Microsoft Dynamics 365 to achieve your marketing goals, you’re in for a treat...
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Microsoft Dynamics 365 updates: what’s in it for sales?
CRMCustomer Engagement

Microsoft Dynamics 365 updates: what’s in it for sales?

If you’re using Microsoft Dynamics 365 in your sales processes, you’ll know major updates are...
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Maarten Bekaert
CRMCustomer Engagement

'Customer experience? Barely anyone is doing it right.'

In conversation with Maarten Bekaert – Solution Architect Dynamics 365 Maarten Bekaert isn’t afraid...
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