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Explore the added value of cloud adoption for your business.

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Data & AI

Discover our different data solutions to help you become a data-driven company.

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Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

 Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

 Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

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Quality Engineering

Ensuring seamless software, one Test at a time.

 Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

 Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

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5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

 Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

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Services
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IT Team Extension

The best IT professionals to support your projects.

 Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

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Consultancy

The right skills and attitude to support the IT projects at your office

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Projects

Integrating the right digital solutions for your IT project

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Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

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Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

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Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

 Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

 Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

 Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

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Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

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Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

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Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

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Corporate News

Stay in the loop with our company news, announcements, awards and events.

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Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

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Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

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E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

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Events

Find out where we are going to be next, and register for our upcoming events.

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Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

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shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

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Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

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The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

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Annual Report

See how our work makes a difference, explore the full annual report to learn more.

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Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business.

 Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

 RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

 Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

 Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

 Testing_Visuals_IconNavigation (1)

Quality Engineering

Ensuring seamless software, one Test at a time.

 Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

 Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

 5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

 Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

 Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects.

 Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

 Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

 Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

 Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

 Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

 Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

 Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

 Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

 Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

 Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

 Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

 Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

 Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

 Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

 Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

 CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy About Us
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

 Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

 Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

 Global   Global EN Austria   Austria DE Belgium   Belgium NL Belgium   Belgium FR Denmark   Denmark EN Germany   Germany DE Italy   Italy IT Romania   Romania EN Sweden   Sweden EN The Netherlands   The Netherlands NL United Kingdom   United Kingdom EN United States   United States EN Careers Let’s get in touch
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Blogs

Daan Vos

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Digital Workplace

March 13, 2025

AI in IT service management: Where to start and what fits your organisation

The potential of AI in IT service management (ITSM) is huge. Most organisations realise they need to do something with it—but what exactly? And where should...

Daan Vos

Daan Vos