Blogs
CRM
CATEGORIES
CRM
Customer Engagement
February 23, 2024
Use case: How to track the product sales pipeline in bars and restaurants with Cegeka Field Sales App
When sales representatives check the assortment in bars and restaurants, they usually focus on 2 parameters: are my products available, and if so, at what...

Steven De Backer
CRM
Customer Engagement
January 08, 2024
Use case: How to make the most out of store checks with Cegeka Field Sales App
During a store check, sales representatives need to manage many tasks all at once, from checking parameters to replenishing shelves and closing new deals. The...

Steven De Backer
CRM
Customer Engagement
November 17, 2023
Use case: Optimize your daily route and planning with Cegeka Field Sales App
Sales representatives spend a significant amount of time on the road. By taking the shortest route, they can make more qualitative visits, visit more customers...

Steven De Backer
CRM
Customer Engagement
October 16, 2023
What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 2 (2023)?
Welcome to the New Updates for Dynamics 365 Marketing, Sales, and Customer Service of the 2023 Fall Release. Explore the latest tools designed for modern...

Maarten Bekaert
CRM
Customer Engagement
September 15, 2023
Use case: How to run on-site store checks offline on any device with Cegeka Field Sales App
Sales representatives are constantly on the road, visiting customers and doing store checks. This means they often find themselves in locations without a...

Steven De Backer
CRM
Customer Engagement
July 18, 2023
Techsplained: Sales Copilot
What is Sales Copilot? In short, Microsoft Sales Copilot is the ideal companion for sellers, allowing them to get rid of the tedious tasks of manual data entry...

Yannick Noens
CRM
Customer Engagement
July 05, 2023
Speed up innovation with Dynamics 365 Copilot
Data is growing. Everywhere and within every organization. That's why Artificial Intelligence (AI) and Microsoft Copilot are on the rise. But how do you handle...

Yannick Noens
CRM
Customer Engagement
June 09, 2023
Improved product visibility with 'Product Performance' from Cegeka Field Sales App
You can make sales analytics – especially from store checks – more powerful thanks to the Product Performance feature, which fills in missing data in product...

Tom Moorgat
CRM
Customer Engagement
June 09, 2023
Cegeka Field Sales App helps brewers in the constant 'War for Attention'
Name familiarity and a great deal of exposure ensure greater consumption, turnover, growth, etc. Name familiarity is, in essence, life insurance for beer. “It...

Tom Moorgat
CRM
Customer Engagement
March 21, 2023
Techsplained: Omnichannel for Customer Service
Exceptional customer service is more important than ever. Your organization must meet the demands of customers who expect quick and efficient support, no...

Yannick Noens