Durmont digitizes business processes with Cegeka and Microsoft Dynamics 365 Business Central

Cegeka long-time Microsoft partner specializing in digital business solutions, won over Durmont with a three-day workshop and a detailed solution proposal. The previous partner had openly communicated that they were unable to implement the project due to its complexity, whereas Cegeka presented a clear vision. Discover how we made a difference with Microsoft Dynamics 365 Business Central.

So, who is Durmont?

Based in Austria, Durmont has over 50 years of experience producing high-quality tufted carpets for the automotive industry. With a strong focus on quality, sustainability, and tailored solutions, Durmont supplies Tier 1 and Tier 2 customers across Europe, as well as in South Africa and Mexico. As the company continued to grow, one thing became clear: it was time for a modern ERP system.

From isolated tools to an integrated platform

Durmont had been using Microsoft NAV for accounting and a separate system for production. This setup made it difficult to track material flows and limited the ability to generate meaningful insights. The company needed an all-in-one system — and found the right fit with Microsoft Dynamics 365 Business Central.

Structured, process-oriented implementation

The project kicked off with a company-wide process and requirement analysis. This was followed by specification, implementation, testing phases, and finally the go-live, despite some delays and a change in the internal project lead. Each department had a dedicated key user, and a consultant ensured smooth communication and quick decision-making, with daily stand-up meetings keeping everyone aligned.

Results that impress

Durmont was able to solve key challenges: material flows are now traceable, inventory valuation is more accurate, and open orders are easier to manage. Best of all, the system was tailored to fit Durmont’s needs, not the other way around.

“Dynamics 365 maps our complex business processes well and supports us effectively in our daily work.”

 

- Marlies Tobisch, Digitalization Project Manager at Durmont 

Partnership built on trust

The collaboration with Cegeka wasn’t without its hurdles, including team changes and the complexity of the project. But communication stayed open, consistent, and solutions-focused throughout. Cegeka remained committed, proactive, and always ready to optimize.

“We felt well supported by Cegeka. The team was always eager to tackle challenges, approaching them in a solution-focused and process-oriented manner.”

 

- Marlies Tobisch, Digitalization Project Manager at Durmont 

Looking ahead: focusing on BI and AI

Durmont is currently using BI4 Controlling to analyze data directly from Dynamics 365 Business Central. The company is exploring the use of Power BI next and is evaluating AI applications with a balanced view of both the opportunities and risks.