Document Processing AI

The file itself is only one part of the job. Someone still needs to read it, check the details, enter the data, send it to the right person and archive it. High volumes, different formats and poor scan quality quickly lead to backlogs and rework.

Cegeka helps teams automate document classification, data extraction, validation and routing. We define how exceptions are handled, where approvals are required and which systems receive the extracted information. Deployment and access controls are aligned with your operating and compliance requirements.

We start with one priority process and work with the people responsible for operations, risk, data and IT. We map the documents, decisions, exceptions and systems involved. We also define where data may be processed, who may access it and what evidence auditors need.

From there, we can automate document classification, data extraction and routing. People remain involved where judgement or approval is required, and each step can be traced.

This approach is designed for document processes that involve sensitive data, audit requirements and high volumes. In one anonymised healthcare insurance deployment, the solution processes more than 200,000 documents a day under strict confidentiality requirements. Additional document types and processes can be added after the first use case is working as intended.

In a focused workshop, we review one document flow, representative samples, the current handling steps and the relevant operational and technical constraints. The output is a documented use case, agreed requirements for accuracy, governance and data sovereignty, and a scoped proof of value with defined boundaries.