Transformation & Operational Excellence Manager

Sales, Management & Support

As  Transformation and Operational Excellence manager (1) you manage the Transformation of the Global Infrastructure Business Line and (2) you develop, steer and measure the Operational Excellence workstreams in the division, in close cooperation with the Global VP infra.  You will lead a team, coach and support them in obtaining their goals. You are part of the Global Management Team of our Business Line Infrastructure and report to the Global VP Infrastructure.

  • Responsible for the programme & change management of our Transformation programme called “Next level Infra”. 
  • Build, in close cooperation with the product mgmnt community, the core processes for Product Management such as Structured Global, Product catalogue, Global product launch processes & academy, Link to Legal/operations, Building blocks : SLA, ITIL processes, …
  • Drive  the “Digital Cegeka” (Horizon) program for Infra, ensuring clear epics for the development teams as well as ensuring customer adoption into the different Account Teams 
  • Setup of Sales Operations : setting Sales Targets, measuring performance and gap analysis. Delivering clear Order Intake to nett revenue impact dashboards.
  • Consolidate the Global Infrastructure Strategy & underpinning 3 year plan & Budget. 
  • Work closely with HR on the Strategic Workforce plan consolidation, based on the business plan.
  • Organize core investment tracking (capex & M&A) and related ROI/benefit/synergy management. 
  • You coach & support the Quality & Risk team to ensure global Quality, Risk & Compliance within the business line.
  • Build ITIL core business processes to enable the business and deliver ISO/ISAE compliant audits.

Wat breng jij mee?

  • You have a master degree and a proven track record and in-depth knowledge of the IT-market
  • You have experience in driving transformation, in Program management, in driving virtual teams and striving for excellence. 
  • You can translate & structure business goals, requirements and needs into clear processes  and KPI’s
  • Your focus has been on the large enterprise accounts and you have experience in working in international teams.
  • You are an excellent communicator who has strong interpersonal abilities in fostering long-term relationships. You work in close cooperation with all levels of expertise across the organization 
  • You always have the customer interest on top of your mind. 
  • You are very result driven, accurate and independent.
  • Having solid understanding of budgeting and KPI reporting is key.
  • You have outstanding organizational, change and leadership skills
  • You fluently speak English. Speaking Dutch or French is considered as a plus.

Wat hebben wij jou te bieden?

  • Cegeka is a strong and fast-growing company, where we are exploiting the latest evolutions in different IT domains.
  • Cegeka has been awarded with the TOP Employer label. The development of our employees is key and top priority.
  • Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
  • Teamwork in an open and dynamic atmosphere with room for new and fresh ideas and initiatives.
  • Tailor-made guidance! We offer different career paths, and together we look at how we can help you grow and develop in your career.
  • Learning and knowledge sharing are very important to us.
  • In addition to the gross salary, a company car with fuel card, meal vouchers, group and hospitalization insurance, mobile phone contract, fixed expense allowance and powerful laptop, we offer you flexible working hours and a nice work / life balance. Thanks to our Flex Reward Plan, we can offer you tailor-made compensation.
  • Your work location is Hasselt, where remote working is possible.
Onze mensen zijn vakmannen met een grote passie waarbij kwaliteit centraal staat.

Kristel Demotte

Global VP

Aspire to more: onze belofte aan jou

Je krijgt bij Cegeka alle ruimte om jezelf als professional verder te ontwikkelen. Samen realiseren we wat je écht wil betekenen voor onze klanten en collega’s. We nodigen je graag uit om met ons mee te groeien. In een ongekende veelzijdigheid aan uitdagende, betekenisvolle IT-projecten. Zet je stempel op projecten bij aansprekende klanten waarbij we het verschil maken. Aspire to more.


We werken hier altijd met elkaar samen. Intensief, met veel plezier en betrokkenheid. Binnen een cultuur gedreven door familiewaarden: vol vertrouwen, mensgericht, open, loyaal en respectvol. Met veel vrijheid en verantwoordelijkheid. Kom deel uitmaken van de volgende fase van een trots, succesvol, snelgroeiend, innovatief, Europees IT-bedrijf vol ambities.

Sollicitatieprocedure

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