Microsoft Dynamics for public services

Meeting citizen expectations

For any public service domain, end-to-end customer centricity is a must. Although public services are not a commercial business, customers (or in this case citizens) expect the same top-notch customer experience: one point of contact, an omnichannel approach and a level of self-service.
Large scale

As any public servant will confirm, cost control and budget management are essential. At the same time, the scale of public services is enormous by default. Digital transformation is the key to realize the ambition to work faster, more efficiently and to digitalize in a citizen-centric way.

Modern IT infrastructure

Many public service departments feel a sense of urgency to transform their IT landscape and get rid of siloed data and manual processes. Digitization, automation and proactive services greatly benefit both employees and citizens, but require a centralized data structure and modern IT landscape.
Quickly changing environment

Reduce time to value to understand customer needs and offer true customer interaction. Short reaction times, precise planning and continuous insights are critical.

360° citizen view

Thanks to it’s open-source build, Microsoft Dynamics 365 connects with virtually any tool and application. This allows for a centralized data approach with a 360° citizen view.
Automation

Automating processes leads to more efficiency and a better customer experience. But building this from scratch is practically impossible in a public service environment. Dynamics 365 has the routing logic for automation built in. No more bottlenecks or manual processes, but quick and performant automation.

Dashboard and reporting

Use Dynamics 365 as your central tool to steer processes to define, measure and report KPI’s. Get a simple view of all necessary information in one dashboard, without having to switch between screens and systems.

Low-code app development

Replacing or updating legacy systems is costly and time-consuming. The powerful combination of Dynamics 365 and Microsoft Power Platform allow for easy and low-cost app development to increase digitization, automation and efficiency.

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