Whitelane Research: Cegeka Ranked #1 in Security, Application Services & Cloud and Infrastructure

The independent study confirms Cegeka’s leadership position in Security (for the third consecutive year) and Cloud & Infrastructure, with customer satisfaction scores of 87% and 83%, respectively. In Application Services, Cegeka shares the top spot with a satisfaction score of 83%.

Key Highlights: 

• Security Services: Ranked 1st with a satisfaction score of 87%. 
• Cloud & Infrastructure Services: Ranked 1st with 83%. 
• Application Services: Shared 1st place with 83%. 
• Overall Customer Satisfaction: 82%. 

This success is the result of strong partnerships with our customers. By listening to their needs and working together, we provide future-proof solutions that drive innovation. 

“We are incredibly proud and grateful for these results. Above all, we owe this achievement to our customers. Their trust motivates us to keep pushing forward. Together, we strive for continuous progress, aiming to perform even better next year,” says Geert Rottier, Managing Director of Cegeka Belgium. "We’re proving that, as a Belgian company, we can compete with global players: securing the number 1 spot in Security for the third year in a row, leading in Cloud & Infrastructure, and sharing first place in Application Services," he adds. 

Jef Loos, Head of Research Europe at Whitelane, highlights Cegeka’s strong performance: "Year after year, Cegeka continues to excel in our studies. Their consistent top scores across multiple categories show that customer satisfaction and quality remain at the core of their services." 

Cegeka’s Scores in the Whitelane Research BeLux Report: 

• Overall Customer Satisfaction: 82% 
• Highest Number of Customer Evaluations: 55 
• Security Services: Ranked 1st with 87% 
• Cloud & Infrastructure Services: Ranked 1st with 83% 
• Application Services: Ranked 1st with 83% 
• Network & Connectivity Services: Ranked 4th with 80% 
• Workplace Services: Ranked 7th with 71%

About the Whitelane Research BeLux 2025 IT Sourcing Study 

The study analyzed over 800 unique IT sourcing relationships and 800 cloud sourcing relationships, surveying more than 300 key Belgian and Luxembourgish buyers of ICT outsourcing services. 

Want to learn more?
For additional details or to request a free copy of the report, contact Whitelane Research.