Managed Service Lead IAM

Flexible
Security
Professional
#LI-YS1

Are you an experienced service leader with a passion for cybersecurity, operations, and continuous improvement? Do you want to build scalable and future-oriented IAM services within an innovative international IT environment? Then this role is for you. As Managed Service Lead IAM, you will be responsible for the operational management and further expansion of Cegeka’s Identity & Access Management Managed Services. You’ll work at the intersection of service management, technology, and leadership, with a focus on areas such as Privileged Access Management (PAM), Identity Governance & Administration (IGA), and Customer Identity & Access Management (CIAM). You’ll ensure that our services not only run stably and securely but also become smarter, more efficient, and more scalable over time.

  • Take responsibility for the full operational management of IAM Managed Services within an enterprise environment
  • Ensure the stability, security, and performance of critical IAM services
  • Further professionalize and optimize service processes, from incident and change management to escalations and requests
  • Successfully integrate new services into operations and make them scalable for the future
  • Leverage automation and standardization to continuously improve efficiency and service quality
  • Coach, strengthen, and grow IAM RUN teams within a culture of ownership and collaboration
  • Analyze KPIs, risks, and operational trends and translate them into concrete improvement initiatives
  • Work closely with delivery, product, and customer teams to achieve maximum value and customer satisfaction
  • Actively contribute to the further development of a future-oriented IAM managed services organization

What you need to succeed:

  • At least 8 to 10 years of experience in IT Managed Services or Service Management
  • Strong expertise in service design, operational transitions, and managing RUN services within complex enterprise environments
  • Experience with SLA- and KPI-driven service delivery and the continuous improvement of service quality
  • Strong organizational skills combined with natural leadership and a sense of ownership
  • Ability to balance operational stability with change, innovation, and growth
  • Familiarity with Identity & Access Management solutions such as PAM, IGA, and CIAM
  • Experience with frameworks such as ISO 27001 is a strong plus
  • ITIL Managing Professional, ITIL Expert, or equivalent experience is a plus
  • In addition to technical and operational expertise, we are primarily looking for someone who thrives on building mature managed services, knows how to inspire teams, and wants to make an impact within a rapidly evolving cybersecurity landscape.

What are we offering:

  • You will be joining a true Top Employer
  • Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity
  • We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential
  • We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics.  An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan
  • Flexible working hours and a nice work/life balance
  • A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this
  • Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key!
  • Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
  • We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Benefits

Market-compliant salary with attractive extra benefits.

Continuous learning via hackathons, innovation centers, events,...

Flexible working hours supporting your work/life balance.

Career growth with horizontal and vertical development paths.

Hybrid work model blending office and remote work efficiently.

Personal guidance from managers, coaches, and sparring partners.

ESG: lower emissions, foster inclusion and drive sustainability in IT.

Cegeka proudly holds the Top Employer certificate.

Team events, happy hours, sports events, and epic company festival.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Yasmine Simons

Yasmine.Simons@cegeka.com
+32 11 240234