The Cegeka Engineering Teams are responsible for a large shared infrastructure, but also for dedicated infrastructures, with systems from all well-known suppliers.
Hands-on from A to Z
Clients use the services we provide for the implementation and integration of IT infrastructures, managed services, user support, desktop management, technical support and consultancy.
We work in an international setting to ensure that we provide the highest quality of services from 1st Level Support to Architecture.
The Engineering Teams are supported by a First Line Team (our Service Desk) -the first point of contact for calls, emails and tickets (through the self-service portal and internal/customer’s ticketing tools), according to service level agreements.
If the initial troubleshooting performed by the First Level Team does not solve the issue, the problem is further escalated to the responsible Engineering Team.
What makes my role so important is that I am the first filter between the customer and the engineers. I therefore think it is important to maintain good customer relations, both formal and informal.
Tom Vandenberk, IT Storage Architect
=> Within Engineering & Service Desk you can apply for one of the following positions:
Service Desk Agent
On Site Support Engineer
Tim Telen started his career at Cegeka in 2015. He already got to taste various roles within Engineering & Service Desk. Read more about his testimonial.