Why software projects in social security succeed or fail and what makes the difference

The challenges of social security go beyond IT

Domain knowledge isn’t just about knowing what an API does or how to comply with GDPR. It’s about understanding the entire ecosystem in which your organization operates.

In the context of social security, this means navigating in a complex and regulated landscape. You must deal with:

• Legal and operational frameworks such as RIZIV regulations and KSZ integrations
• Data streams from authentic sources like the National Register, KSZ, and FEBELFIN
• Platforms like eHealthBox and eBox
• Initiatives like eGov 3.0 and their impact on digital service delivery
• Newly introduced initiatives from government agreements

Without a clear understanding of this context, you risk building solutions based on assumptions. Domain knowledge in software development is crucial and eventually will be a strategic accelerator.

When you understand the legal frameworks, data flows, and digital platforms that shape this ecosystem, you can make smarter decisions, reduce risks, and deliver real impact faster.

How to deal with all the ecosystem complexities when developing software?

Focus on the core requirements and user feedback

Let’s take Hospisup as an example, an application Cegeka developed for RIZIV. It allows hospitals to input maximum room and fee supplements, reducing the need for frequent admission declarations and streamlining communication with authorities. The project required integrations between health insurance organisations, RIZIV, and KSZ.

At first glance, the complexity of such a project might tempt teams to overengineer solutions in an attempt to cover everything at once. But by focusing on core requirements and delivering a first version quickly, you create space for iterative improvement based on real user feedback.

This approach only works when you truly understand the business context and the ecosystem, so you know what matters most and where to start.

Make sure everybody speaks the same language

Another important element is that all stakeholders have a shared understanding of the business. When designing software, you should always start with the real-world problems and language of the people who use the system.

So, when someone says “file,” everyone: analysts, developers, product owners, external partners, understands the same thing. This avoids costly misunderstandings later. It also improves collaboration.

When the business logic is clearly defined and shared, all your stakeholders can build what is truly needed.

Look for a software partner with domain knowledge

If you’re responsible for digital transformation in social security, you already know how overwhelming the ecosystem can be. In moments like these, it helps to work with a software partner who truly understands your world.

Not just the technology, but the rules, systems, and challenges you deal with every day. And because they’ve seen similar challenges across the ecosystem, they can bring fresh insights, proven approaches, and lessons learned from other projects.

Final Thought: Good software reflects your business

Good software doesn’t start with technology. It starts with business insight. With people who understand the rules, the data flows, the exceptions, and the people your systems serve. It starts with teams that speak the same language.

At Cegeka, we walk the talk and work with organizations like RIZIV, Iriscare, VUTG, FAGG, etc. For more than 20 years, we help navigate our customers in this complex ecosystem and together we shape software that creates impact.

Curious how we do it?

You're welcome to visit our Digital Factory: a half-day experience where you can join our stand-ups and discover how we keep business and IT aligned.

Or book an inspiration session where we share concrete lessons and best practices from our work with leading organizations in the social security sector.