Control room operator

At customer site

Engineering & Service Desk

Professional, Freelancer

Do you have experience as an operator or as a service desk employee? Would you like to be part of a dynamic team where you get the opportunity to further develop your knowledge and experience? We are currently looking for several control room operators to strengthen the operator team at one of our clients.

You act as first-line support when monitoring and/or infrastructure components generate alerts
You log issues and follow up on incoming requests via a ticketing system
You strictly follow work instructions and procedures, based on predefined checklists and escalate in a timely manner when SLAs are at risk
You consistently deliver high-quality and accurate output
You manage the storage and logistics of external media (backups)
You are also responsible for the exchange of data backups with external clients
You will work in a 24/7 shift system on-site at the client’s location in Brussels.

What you need to succeed:

You hold a bachelor or secondary education degree with a strong interest in IT, including operating systems, networks and hardware
You have 2 to 5 years of experience as a service desk agent or operator
You have a strong analytical mindset, are solution-oriented and take initiative
You have a hands-on mentality, are eager to learn and grow
You are a service-oriented team player with strong communication skills and attention to detail
You handle information in a discreet and professional manner
You are able to work independently and remain calm under pressure in a dynamic environment
You are flexible
You are fluent in French, English and Dutch.

What are we offering:

You will be joining a true Top Employer
Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity
We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential
We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics. An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan
Flexible working hours and a nice work/life balance

A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this
Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key!
Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard
Would you like to join us as a freelancer? Then we offer you a market-conform daily rate and a range of benefits.

Application flow