You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends). #LI-DNI
Act as Primary Point Of Contact for calls, mails, tickets (self-service portal and internal/customer ticketing tool/s) and chats within agreed service level agreements
Escalate urgent incidents to our standby agent
Assisting in creating operational reports
Handling the back-office tasks as defined during customer intake/change of scope (dynamic customer portfolio)
Continuously contribute to the idea management for creating efficiency within the Service Desk Team
Actively participate in change coordination activities
What you need to succeed:
Excellent French and English skills
Excellent customer support skills
Good technical skills: hardware/software troubleshooting, remote connectivity
Team spirit
What are we offering:
22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
A seniority day is added every 3 years in the company
Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
A performance-based annual bonus prorated according to the number of worked months in a year
Private medical insurance
Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
Financial support for the birth of your child or unhappy events
A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues’ input
Moments that matter, like recurring hangout parties, team buildings, team bonding events.
Your ambition will only grow together with Cegeka, as you are given the space and context to develop.
Adrian Ilie
.NET Software Developer, Cegeka Romania
Aspire to more
At Cegeka, you have every opportunity to further develop yourself as a professional. Together, we achieve what you truly want to mean for our customers and colleagues. We warmly invite you to grow with us through an unparalleled variety of challenging and meaningful IT projects. Leave your mark on projects for high-profile clients where we truly make a difference. Aspire to more.
Intense, enjoyable, and deeply committed—that’s how we work, always together, in close cooperation with colleagues and clients. All within a culture driven by our core values: ownership, personal development, respect, and authenticity. Join us in shaping the next phase of a successful, fast-growing, and innovative international IT company.
Application flow
1. Apply
We will review your application and contact you as soon as possible.
2. Meet us
We will have 2 conversations so that we can discover together if we are a match on both sides.
3. Offer
Successfully completed the process? Then you will receive an offer from us.
4. Time to start!
Accepted our proposal? Great! We look forward to working with you.
