Cegeka Engineering Teams are responsible for a large, shared infrastructure as well as dedicated infrastructures, with systems from all known suppliers.
Customers make use of the services that we deliver to implement and integrate IT infrastructures, managed services, user support, desktop management, technical support, and consultancy.
We work in an international setup to ensure the quality of the services is at the highest level from 1st Level support to Architecture.
The Storage team takes care of all the aspects of storage management: from initial configuration to provisioning, administration, support, upgrades, disaster recovery testing, migration, and finally, the decommissioning of a system. The palette includes our multi-petabyte shared SAN (Storage Area Network) environment with thousands of SAN ports, as well as our NAS (Network Attached Storage) and Object Storage platform. We are also developing our storage automation framework.
In close cooperation with our storage experts, we have our Network&Security Specialists who cover the: routing, switching, and security areas, with all technical flavors (firewalling, VPN, Proxy, Load Balancing, Wireless, Authentication Systems). In the day-to-day operations, their focus is on Cisco solution, at the same time being exposed to Juniper, Checkpoint, PaloAlto, Fortinet.
As we deliver an end-to-end solution to our customers, part of this delivery is provided by the Virtualization Team. They are responsible for around 10 000 VM's using VMware technologies alongside some quite large, dedicated infrastructures. Get ready to be involved in all steps from enabling automation of customer requests to upgrades and migrations and proactive management of the different environments.
All Cegeka Engineering Teams are helped by the custom monitoring checks and the automated monitoring processes developed by our Monitoring Engineering Team. The Team configures, develops, and deploys Zenoss and Dynatrace monitoring solutions on all our types of environments.
In Romania, the Engineering Teams are supported by a First Level Team (our Service Desk and NOC teams), the Primary Point of Contact for calls, emails, and tickets (self-service portal and internal/customer ticketing tools) within agreed service level agreements. If the initial troubleshooting performed by the First Level Team does not solve the issue, the problem is further escalated to the responsible Engineering Team.