Our team delivers staffing solutions for technical and coordinating roles, with a strong focus on onsite IT support for customers. By truly listening to our clients, we provide efficient, hands-on services that keep their business processes running smoothly. Our flexible staffing approach allows us to respond quickly to evolving needs. You work closely with experienced backup engineers, ensuring continuity and continuous knowledge sharing. As part of the Support Solutions team (SUS), you contribute every day to Onsite Support as a Service, where proximity, quality, and customer value are at the heart of everything we do.
Our specialists bring strong technical expertise and relevant certifications to support end users, workplace devices, and peripherals at the highest level. They deliver tailored solutions that enhance the overall user experience.
You share responsibility for both first- and second-line support within the day-to-day digital workplace of end users. The focus is on analyzing and resolving issues related to digital workplaces and hardware such as laptops, printers, and mobile devices—often in close collaboration with other customer teams.
You manage the deployment, replacement, relocation, and lifecycle of end-user hardware across multiple customer environments.
You ensure that documentation, instructions, procedures, and knowledge bases remain accurate, structured, and up to date.
Onsite Support goes beyond reactive service delivery. We proactively identify potential bottlenecks, perform preventive checks, and provide expert advice aimed at optimization, safeguarding the continuity and stability of the IT environment. Working closely with our customers, we think strategically about their vision and objectives and explore how we can best contribute to sustainable, long-term value. Our services are personal and aligned with each customer’s culture and processes.
Our dedicated onsite team, supported by highly skilled and experienced backup engineers, ensures consistent, efficient, and high-quality support for end users. Customers rely on trusted professionals who know their environment and resolve issues quickly and effectively.
Watch the video and meet some of your future colleagues from the Support Solutions team.
Our OSDAs provide support via email and phone. When deeper technical analysis is required, they escalate issues to the appropriate IT teams while retaining ownership and ensuring proper follow-up of each ticket.
Our OWEs handle incidents and requests that require physical, onsite intervention. They provide hands-on support at the end user’s workplace and act as the “hands and eyes” of the remote IT teams.
Our OTEs play a key role in maintaining and optimizing the IT infrastructure. They specialize in resolving complex incidents, executing change requests, and improving the workplace environment through advanced technical solutions such as scripting, automation, and shift-left strategies.
Our OSEs address complex, system-level challenges by analyzing, developing, and delivering advanced projects related to data centers, virtual environments, and server infrastructures. They are essential in resolving critical incidents, performing root cause analyses, and future-proofing systems through innovation and automation.
The Onsite Team Lead is responsible for managing and optimizing the operational efficiency of the onsite support team within the customer environment. Combining technical expertise with strong leadership skills, this role acts as the primary link between the customer and Cegeka, fostering collaboration, service excellence, and continuous improvement within the IT landscape.
Sunday, 12 April | 10:00 am
Hasselt
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"As an Onsite Support Engineer, you are in daily contact with the customer. We work on innovative projects that truly add value for end users. There is close collaboration with skilled colleagues and a strong focus on personal development. Above all, we strive to make a meaningful contribution to our customers’ success."
Bram Smets, Unit Lead