As a Business Analyst you will analyze and define from a functional perspective, the problems and needs of the business while carrying out feasibility studies and converting problem definitions into functional specifications. You will optimally translate the needs into tangible specifications for information technology applications, improved business processes and automation. Besides the analysis and proposals, this role will have the responsibility to close the loop by helping with the implementation and fix of these proposals. #LI-AP1
For different issues/requests identified by the business, you need to analyze and evaluate the current status-quo. The analysis needs to bring different alternatives and solutions together with a recommendation towards the stakeholders of the request.
Convert the requirements into functional specifications in a detailed functional analysis document to ensure that we have the basis in place for the implementation of a future improvement project.
Follow up and supervise the progress of certain initiatives until they are implemented.
Continuously boost and stimulate the development and improvement of quality with regard to the used processes and tools to ensure that the business can be offered the best services and, thus, strengthen the partnership.
Ensure you are well-informed about the evolutions and developments related to business and or ICT and that your knowledge is up-to-date within the context of the amendments to regulations to ensure your credibility can be strengthened by offering a service that is continuously based on updated knowledge.
What you need to succeed:
3-5 year of experience required in ITO / BPO operations, quality or audit departments.
Excellent troubleshooting skills and ability to use information from a range of sources to draw sound conclusions.
Flexibility and adaptability to change planning efficiently in case of unexpected events, time pressure, urgent questions or needs.
Operational experience in different business lines is considered a plus.
Good understanding of the internal company processes (Finance, Procurement, HR, Management, Internal IT, Customer Support, Reporting) is a plus.
Basic knowledge of automation technologies/programming is considered a plus.
Capability to work with diverse applications and flexibility to adapt to new systems and platforms.
Certifications in one or more methodologies for process improvement is a plus.
Excellent communication skills
Strong customer-oriented attitude
Passion for problem solving and strong analytical skills
Strong team spirit and strong interest and involvement
Ability to listen, learn and improve.
Excellent English skills, both written and verbal
Knowledge of common ITIL processes (incident, problem, request and change management)
Bachelor/Master
What are we offering:
22 Annual Vacation and 6 bonus days (that are not carried over the next year)
13th salary bonus at the end of the year
Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers
Private health insurance package for services covering prevention, diagnosis, and treatment
You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost)
Sports Partnership with 7 Card and Oxygen in Iasi
We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors)
Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input
In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experience.
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.
Gabriel Dragan
Senior Storage Engineer, Cegeka Romania
Aspire to more
For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.
Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.
Application flow
1. Apply
We will review your application and contact you as soon as possible.
2. Meet us
We will have 2 conversations so that we can discover together if we are a match on both sides.
3. Offer
Successfully completed the process? Then you will receive an offer from us.
4. Time to start!
Accepted our proposal? Great! We look forward to working with you.
