Customer Success Manager (CSM)

Digital Workplace

A customer success manager (CSM) is a professional who helps customers achieve their goals and maximize the value of a product or service. A CSM is responsible for building long-term relationships with customers, ensuring their satisfaction and retention, and providing proactive support and guidance. #LI-MV5

  • You will provide a bridge between the technical teams and the Cegeka end-users.
  • You will explain, demonstrate, and sell services to internal Cegeka customers.
  • You will be point of contact for the customers that consume the provided services and products and focus on building long-term relationships with the customers.
  • You will assist with the presales for the sale of services and products for internal customers.
  • You will take on tasks connected to the role of enterprise change manager for internal projects. Some of these tasks are: setting up communication plans and execute these plans for specific projects or playing an active role in user adoption projects. 
  • You will be part of the customer success team.

What you need to succeed:

  • Showing initiative and being pro-active are key in this new role.
  • You have a positive can-do mindset and are not afraid to venture into unexplored territory.
  • Having experience in dealing with stakeholders for projects is essential.
  • You have excellent organizational and problem solving skills: taking and keeping ownership until the matter is resolved is essential for you.
  • You fluently speak and can write in English. Speaking Dutch is an asset.
  • You can work both in a team, but independently as well.
  • With your knowledge, social skills and flexibility, you are able to gain the trust of the customers and build up a long-term relationship.
  • Having knowledge of ITIL processes is an asset.
  • Having notion of graphical design (e.g. PowerPoint, training material …) is an asset.

What are we offering:

  • We ask a lot of you and your talents! Fortunately, you also get a lot in return! Competencies and character are essential to us, alongside experience and ambitions. Cegeka continuously invests in talent management so that every employee can realise his potential.
  • You will join a Top Employer!
  • A competitive salary completed with fringe benefits. An electrical company car with charging card or mobility budget, lunch vouchers, eco vouchers, interesting group and hospitalisation insurance, a mobile phone subscription, flat-rate expense allowances, a powerful laptop and the opportunity to give your salary package a personal touch thanks to our Flex Reward Plan.
  • Flexible working hours and a nice work/life balance.
  • A top team: in which new fresh ideas and initiatives are always welcome! Team events, monthly happy hours and an always legendary company party are also part of this.
  • Tailormade guidance: throughout your career, you will be guided by our people managers. So you have a point of contact, a personal coach and a sparring partner.
  • Continuous learning: through innovation centres, reading groups, knowledge sharing meetings, hackathons, participation in conferences and external training courses, we focus on knowledge sharing and learning.
  • Opportunity to grow: depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • Hybrid working: you work from at our Corda Hasselt Cegeka office, combined with working from home.
  • We value sustainability by pursuing carbon neutrality with the electrification of our vehicle fleet and an eco-friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!

We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

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