Service Delivery Manager Outsourcing

At customer site, Flexible
Sales, Management & Support
Professional, Freelancer

Are you the trusted advisor who keeps complex outsourcing services running like a well‑oiled machine, while making a difference every day for your client and your team? Do you thrive on responsibility, stakeholder management and building strong service organizations?

  • As a Service Delivery Manager Outsourcing, you are the beating heart of service delivery for one or more clients. You safeguard agreements, steer where needed and build trust through clear governance, a strong P&L focus, and a team that performs with drive. In short: see it, own it, solve it, do it, and tell it
  • You lead a service team and service organization (people, processes, tooling, governance) and foster smooth collaboration
  • You identify improvement opportunities (quality, efficiency, customer experience), translate them into concrete improvement plans and implement them together with the team
  • You manage contracts and SLAs, report according to the agreed governance and ensure stakeholders receive the right information in a timely manner
  • You track budgets and chargebacks, safeguard the P&L and keep the service financially healthy
  • You take ownership of escalations and high-priority issues: you provide direction, communicate clearly, bring calm and focus
  • You bring AI into practice within service management: think smarter reporting, faster trend analysis, better incident and problem insights, automation of repetitive tasks and data-driven steering.

What you need to succeed:

  • You have at least 5 years of experience as a Service Delivery Manager within outsourcing/managed services (with a strong focus on infrastructure)
  • You feel at home in an environment with complex stakeholder structures and can proactively manage expectations
  • ITIL and Agile are part of your daily reality and you build a strong service organization around them
  • You combine strong people skills with ownership: you motivate, coach and leverage people’s strengths
  • Must-have: you communicate fluently in Dutch, English and French
  • You have a demonstrable interest or experience with AI within your domain (use cases, tooling, adoption, governance, or process automation).

What are we offering:

  • You will be joining a true Top Employer
  • Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity
  • We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential
  • We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics.  An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan
  • Flexible working hours and a nice work/life balance
  • A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this
  • Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
  • We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard
  • Would you like to join as a freelancer? No problem! We offer you a competitive market-based daily rate and numerous additional benefits.

Benefits

Market-compliant salary with attractive extra benefits.

Continuous learning via hackathons, innovation centers, events,...

Flexible working hours supporting your work/life balance.

Career growth with horizontal and vertical development paths.

Hybrid work model blending office and remote work efficiently.

Personal guidance from managers, coaches, and sparring partners.

ESG: lower emissions, foster inclusion and drive sustainability in IT.

Cegeka proudly holds the Top Employer certificate.

Team events, happy hours, sports events, and epic company festival.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Inge Feytons

inge.feytons@cegeka.com
+3211240234
LinkedIn