Service Designer

Architecture
Professional, Freelancer

Do you like to create service strategies and designs? Do you thrive when challenged by complex contracts, evolutions and customers? For our "Boost" program we are looking for a Service Designer! "Boost" is the transformation project of Cegeka’s Infrastructure division. Because we are eager to take the next step in our growth process, we need a concrete plan. Boost guides Infrastructure through this transformation process. It provides an end-to-end framework and contains concrete actions and initiatives. It’s there to facilitate and strengthen the continuous profitable growth of the Cegeka Group. We will be successful when our customers, employees and market in Europe recognize us as the qualitative next level Infrastructure ICT consolidator. #LI-IF1

  • You create service architectures & you define service frameworks
  • You setup the governance, process structures, service levels, standard strategic and operational services, service positions, …
  • You create managed services in Hybrid Cloud, Digital Workplace and Cyber Security from the service point of view
  • You are the contact point for the business in transformational projects such as a creation of a service desk, setting up strategic workforce management and modernisation of operational processes
  • You are leading the process of gathering, prioritizing and translating business requirements towards our digital factory as we have an ambitious plan to digitize our services toward our customers
  • You interact with customer teams, product management, operational teams, …

What you need to succeed:

  • You are service obsessed and technology eager
  • You have a thorough practical experience in service design of IT environments and/or organizations, preferably IT outsourcing infrastructure related
  • Knowledge of process and service frameworks such as ITIL and SIAM is a must
  • Entrepreneurship is in your DNA and therefore you can work strategically, analytically and conceptually
  • Thanks to your empathy and persuasiveness, you can not only stay high level, but are also able to bring theory to practice
  • You are a very good communicator and result driven
  • You are a real team player who can also work autonomously
  • You have an excellent knowledge of English. Knowledge of Dutch and/or French is a plus.

What are we offering:

  • We ask a lot (of talents) of you. Fortunately, you also get a lot in return
  •  After all, a star like you deserves the very best
  • You will be working for a real Top Employer
  • A growth company with a dynamic spirit and many opportunities for advancement that inspires you to great things
  • An attractive salary that matches your experience, complemented with a comprehensive package of additional benefits such as a company car, hospital and group insurance and meal vouchers
  • Thanks to our flexible working hours, you enjoy an optimal work/life balance
  • With our Flex Reward Plan you put together your ideal remuneration package yourself. If that isn’t great
  • Through our program "CEO of your own career" you are at the wheel of your own career. Determine your own future
  • An inspiring work environment in Hasselt, Gent, Leuven or Antwerpen where professionalism, team spirit, fun and personal development are key.

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!


We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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