Teamleader Managed Operator Services

At customer site, Flexible

Sales, Management & Support, Cloud Technology

Professional

Are you a people manager with a genuine passion for people and a strong focus on results?

You lead, coach, and develop a team of 12 operators
You ensure smart and efficient shift planning (early, day, night, weekend shifts)
You strongly focus on people management and foster a positive team dynamic
You take ownership of the full HR cycle: objectives, performance reviews, development discussions, talent conversations, and follow-up of actions
You help monitor the budget, oversee the P&L and ensure the financial health of the service
You safeguard service quality through SLAs and ensure targets are achieved
You report according to the agreed governance and ensure stakeholders receive the right information on time
You identify improvement opportunities and implement optimizations in processes and ways of working
You act quickly in case of issues or conflicts and keep a close pulse on the situation
You actively build strong customer relationships through feedback and follow-up meetings
You make a key contribution to start-up and transition projectsYou occasionally join shift rotations to stay connected with the operations.

What you need to succeed:

You have strong experience in people management and service management within an IT operational environment
You are a coaching leader with strong empathy
You are strong in planning, organization and prioritization
You communicate fluently in Dutch and English; knowledge of French is a plus
You have strong analytical skills and experience with reporting (SLA/P&L)
You are hands-on, flexible and solution-oriented
You are well-organized and able to switch quickly between priorities
Experience in the banking sector is a plus
You work 1 day per week at the client’s site in Brussels, combined with a Cegeka office of your choice (Hasselt, Leuven, Ghent, Berchem, or Diegem) and remote work.

What are we offering:

You will be joining a true Top Employer
Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity
We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential
We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics. An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan

Flexible working hours and a nice work/life balance
A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this
Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Application flow