Cloud & Digital Platforms Operational Director (Global)

Flexible, Hasselt
Sales, Management & Support, Cloud Technology
Professional, Freelancer

The Cloud & Digital Platforms Operational Director is a strategic leadership role within the Cloud and Digital Platforms Business Line. This role includes the following key responsibilities:

  • Take full end-to-end accountability for Cloud & Digital Platforms operations across multiple countries
  • Ensure operational stability, service availability, security, compliance and business continuity
  • Maintain strong SLA performance and a high-quality customer experience
  • Lead a large international delivery organization of approximately 800 FTE
  • Bring structure, prioritization and calm to operational teams in a fast-moving environment
  • Manage incidents, escalations, operational risks and structural service challenges
  • Drive first-time-right delivery, operational discipline and continuous improvement
  • Ensure clear governance, performance follow-up and accountability across the delivery organization
  • Lead key transformation initiatives linked to the integration of additional business line activities into Cloud & Digital Platforms
  • Act as a driver of change in a complex and evolving operational environment
  • Support the integration of new technologies, platforms and delivery models
  • Drive standardization of services, products and operational processes
  • Contribute to the evolution towards sovereign cloud capabilities in response to geopolitical and market developments
  • Enable the controlled implementation of AI across operations, with focus on efficiency, quality and scalability
  • Translate strategic priorities into clear operational roadmaps and executable plans
  • Ensure the organization is ready for future growth, new services and evolving customer expectations
  • Act as a trusted counterpart to the VP Cloud & Digital Platforms
  • Challenge strategic ideas constructively and credibly when operational impact, timing or priorities require it
  • Help translate ambition into realistic and executable operational plans
  • Protect the delivery organization from overload by ensuring clarity, prioritization and disciplined execution
  • Balance entrepreneurial drive with operational realism and long-term scalability
  • Scale Cloud & Digital Platforms operations across Europe in line with business and customer growth
  • Support further international expansion where required by customer footprint and strategic priorities
  • Design scalable multi-country operating models
  • Align sourcing, capacity planning and delivery models with market needs
  • Ensure expansion is sustainable, compliant and cost-effective
  • Create strong collaboration across countries, delivery teams and business units
  • Ensure compliance with internal policies, customer commitments, security standards and regulatory requirements
  • Oversee operational risk, cybersecurity readiness, audit preparedness and business continuity
  • Ensure strong governance around cloud operations, data protection, security and AI adoption
  • Maintain executive-level transparency on performance, risk and transformation progress.

What you need to succeed:

  • Minimum 15 years of experience in IT services, Cloud, Managed Services, Digital Platforms or Professional Services
  • At least 5 years in a senior operational or delivery leadership role
  • Proven experience leading large, complex and international teams
  • Experience in managing multi-country delivery organizations, ideally in a matrix structure
  • Strong background in operational transformation, standardization and modernization of delivery models
  • Proven ability to lead change in a business-critical environment
  • Strong understanding of Cloud, Infrastructure, Managed services or Digital Platform environments
  • Experience with automation, AI enablement, sovereign cloud or platform transformation is a strong advantage
  • Master degree in Computer Science, Engineering, Information Technology or a related technical field. MBA or additional business education is considered an advantage
  • Strong stakeholder management and executive communication skills
  • Excellent problem-solving and prioritization capabilities
  • Fluent English, both written and spoken. Knowledge of Dutch and/or additional European languages are considered as a plus.

What are we offering:

  • You will be joining a true Top Employer
  • Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity
  • We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential
  • We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics.  An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan
  • Flexible working hours and a nice work/life balance
  • A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this
  • Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
  • We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard
  • Would you like to join us as a freelancer? Then we offer you a market-conform daily rate and a range of benefits.

Benefits

Market-compliant salary with attractive extra benefits.

Continuous learning via hackathons, innovation centers, events,...

Flexible working hours supporting your work/life balance.

Career growth with horizontal and vertical development paths.

Hybrid work model blending office and remote work efficiently.

Personal guidance from managers, coaches, and sparring partners.

ESG: lower emissions, foster inclusion and drive sustainability in IT.

Cegeka proudly holds the Top Employer certificate.

Team events, happy hours, sports events, and epic company festival.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Inge Feytons

inge.feytons@cegeka.com
+3211240234
LinkedIn