Change Manager

Bucharest, Iasi
Sales, Management & Support

At its heart, change management is about people and processes. Change is a constant in today’s world of work, so it needs to be introduced in a way that ensures a smooth transition of a new customer or a new service into the organization. We are looking for a change manager to join us and implement changes in in a successful operational delivery mode. The purpose of this role is to proactively create and implement change management strategies while applying critical thinking and taking the initiative to drive results.  #LI-DM1

  • Gathering feedback from internal customers 
  • Detecting new service opportunities 
  • Create & maintain operational level documents 
  • Aligning with customer policies on areas such as security or quality 
  • Receive feedback from customers (via customer Service Managers) and liaise with internal operational departments 
  • Check/propose KPIs and detect breaches (monitoring, reporting, patch management, daily operations) 
  • Focuses on actively participating in Change Management Coordination

What you need to succeed:

  • Technology knowledge: strong understanding of ICT infrastructure environments (Storage, OS, Virtualization, Cloud (O365/Azure/AWS), Networking) 
  • Strong knowledge of ITIL 
  • Ability to work autonomously with QMS Processes 
  • Ability to understand and manage complexity by making correlations and switching between high level and micro-level views on specific business aspects 
  • Ability to translate business requirements into technical requirements and to present technical aspects in a high level, business language 
  • ITIL Foundation Training & Certification are nice to have things

What are we offering:

  • 22 Annual Vacation, 3 sick days (that are not carried over the next year) and floating days
  • 13th salary bonus at the end of the year
  • Monthly budget of 600 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers
  • Private health insurance package for services covering prevention, diagnosis, and treatment
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost)
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors)
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experience.
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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