Incident Coordinator (All Cities, RO)

Bucharest, Iasi
Data

Within the CGMSC (Cegeka Global Managed Services Center) Division, we provide managed services for multiple customers across Europe on a 24 by 7 basis. We are structured on 4 main levels of technical competence: Support Technician, Support Engineer, System Engineer, and Architect. The 4 levels act as a team to ensure customer satisfaction. review the backlog tickets review the tickets generated by alerts quality end-to-end spot checks on queues review of the incident and problem outputs in comparison with the last 3 months SPOC for process, operational, and documentation gaps

  • review the backlog tickets
  • review the tickets generated by alerts
  • quality end-to-end spot checks on queues
  • review of the incident and problem outputs in comparison with the last 3 months
  • SPOC for process, operational, and documentation gaps

What you need to succeed:

  • Technology knowledge: strong understanding of ICT infrastructure environments (Storage, OS, Virtualization, Cloud (O365/Azure/AWS), Networking)
  • Ability to understand IT market trends and their applicability to the Cegeka environment
  • Strong knowledge of ITIL
  • Ability to work in an autonomous manner with QMS Processes
  • Adherence to strict deadlines, schedule and commitments
  • Ability to understand and manage complexity by making correlations and switching between high level and micro level views on specific business aspects
  • Strong organizational, planning, and communication skills
  • Ability to translate business requirements into technical requirements and to present technical aspects in a high level, business language
  • Ability to work well with all levels of management, executive leadership and support staff
  • Ability to listen, learn and improve
  • Problem solving skills with a process driven mind-set
  • Willingness for setting a positive example and “can do” attitude
  • Initiative and positive involvement
  • Strong motivational and people skills
  • Team player
  • Demonstrate willingness and initiative to self-develop & learning
  • Ability to work in a dynamic environment with continually changing priorities and tasks
  • Advanced English (both written and verbal)
  • Nice to have:
  • ITIL Foundation Training & Certification 

What are we offering:

  • 22 working days as Annual Vacation + additional days off according to internal policies;
  • Private Medical Subscription - you can also register your family members at a preferential price;
  • Free Gym Subscription according to the internal policies;
  • Bookster and self-development online platforms;
  • Financial support for personal events, according to internal policies;
  • Learning and development opportunities and budget.
  • We offer flexibility when it comes to Work from Home policy.
  • Meal tickets;
  • Professional courses and development programs;
  • Holiday packages, gifts;
  • Insurance and private pension packages;
  • Cultural and entertainment activities;
  • Special offers from +2000 providers: vouchers, Telecom & Electro IT, private pensions and insurance, Sport & Wellness, restaurants, hobby and smart experience, medical services.
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.

Gabriel Dragan

Senior Storage Engineer, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.


Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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