Internal IT Support Engineer

Digital Workplace

The Internal IT Team collaborates with all departments in Cegeka Romania, having access to all responsibilities of our teams towards our customers. In this role you will have access to a variety of technologies, thus being able to develop yourself, from a professional and personal point of view. We support, steer and encourage professional growth within Cegeka. You are part of the CEGEKA Internal IT Support Team. Your mission is the daily support of our Internal and external end-users and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group. You will be participating in a shift system that operates Monday to Friday, business hours.

  • Be a main pillar in the onboarding process, by installing and setting up computers for our new colleagues
  • Manage Cegeka’s equipment as computers, headphones and other devices
  • Solve software and hardware issues raised by the end-user, remotely or at the office
  • Analysis of support requests received by phone, email or web submit
  • Accurate ticket documentation of the support request and troubleshooting steps taken
  • Contribute to the organization standardization process for the Digital Workplaces policies

What you need to succeed:

  • Good knowledge and experience in working with and troubleshooting Microsoft Active Directory Services & Azure Active Directory and enterprise Antivirus products
  • Knowledge of SCCM, Intune, MDT (Microsoft Deployment Toolkit)
  • Excellent knowledge and troubleshooting skills in relation to Windows 10
  • Knowledge of MacOS and networking fundamentals
  • Strong team spirit and strong interest and involvement
  • Excellent English skills, both written and verbal

What are we offering:

  • Working together with motivated and expert colleagues on digital solutions that help your customers achieve their goals;
  • 22 Annual Vacation plus additional days off according to internal policies; 
  • Gym Subscription according to the internal policies;
  • Great online and offline facilities to work on your personal and professional growth -  budget for courses, trainings, self-development online platforms, internal initiatives;
  • Access to Benefit Online platform where you can choose to invest a monthly budget in: meal tickets, holiday packages, courses, vouchers for a variety of categories – cultural, entertainment;
  • Flexible work from home policy – currently working remote, welcoming colleagues to work at our office anytime they desire.
Your ambition will only grow together with Cegeka, as you are given the space and context to develop.

Adrian Ilie

.NET Software Developer, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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