Support Technician English (Bucharest&Iasi)

Bucharest, Iasi
Engineering & Service Desk

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in English for our customers.

  • Act as Primary Point Of Contact for calls, mails and tickets (self-service portal and internal/customer ticketing tool/s) within agreed service level agreements;
  • Escalate urgent incidents to our standby agent;
  • Troubleshooting on: PCs (laptop + desktop), tablet, Thin Client, printers;
  • Examining all assigned tickets/problems, evaluating complexity, impact and priority;
  • Provide efficient and timely technical support to end-users through various channels, including phone, email, and in-person interactions;
  • Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to users and maintaining a high level of customer satisfaction;
  • Document and maintain detailed records of support requests, troubleshooting steps, and solutions, contributing to the organization's knowledge base for future reference.

What you need to succeed:

  • Strong English skills (spoken and writing);
  • Proven experience as a Support Technician or similar role;
  • Strong knowledge of hardware, software, and network troubleshooting;
  • Excellent communication and interpersonal skills;
  • Customer-oriented mindset with a focus on providing high-quality support;
  • Ability to work independently and collaboratively in a team environment;
  • Familiarity with ITIL best practices is a plus.

What are we offering:

  • 22 working days as Annual Vacation, 3 sick days that are not carried over the next year (no medical certificate required), plus a seniority day added every 3 years in the company;  
  • Floating days (free day for every public holiday that falls in weekend);  
  • Medical Insurance at Allianz Tiriac;  
  • 13th salary bonus prorated according to the number of worked months in a year;  
  • Benefit Online platform access, with a 690 RON monthly allowance from which you can choose to invest in different wellbeing, financial or retail packages;  
  • Facilitated Operational Car Leasing;  
  • Financial support for the birth of your child or unhappy events;  
  • Learning and development opportunities - allocated budget for certifications and/or trainings;  
  • Wellbeing initiatives to encourage a healthy work life balance through webinars and specialized sessions as per our colleagues’ interests;  
  • #InCloseCooperation – we work hard but we have fun even harder through monthly hangout parties, team buildings, and gamified experiences both online and offline. #LI-DNP
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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