Windows Infrastructure Support Engineer

Bucharest, Iasi
Cloud Technology

As a part of this team, you will mostly be involved in monitoring the infrastructures of our customers, troubleshooting technical problems and deliver projects requested by our customers. In addition to that, your activity will include performing maintenances and changes in the customers infrastructure. In terms of managed environments, we are talking about Wintel environments – around 6000-7000 servers for over 100 customers, located abroad. The team members solve incidents for each and every one of these customers, thus interacting with multiple technologies: Active Directory, SCCM, Virtualization solutions (Hyper-V, VMware), antivirus, storage and backup enterprise solutions. Our working schedule is in shifts ( Monday to Friday from 07:00 – 15:30 EET and 11:30 to 20:00 EET) as we offer 24/7/365 support for our customers. Besides the working shifts, the engineers are performing stand-by shifts (on-call) remotely. These are designed to cover the work load during the night and weekends (for critical issues).

  • Provide 2nd line support for our customers while respecting the deadlines and procedures agreed with them;
  • Analyze incidents generated by our monitoring systems in order to quickly repair them;
  • Analyze the support requests sent by our customers by phone, email or web submit;
  • Take ownership for all tickets assigned to your queue, including accurate documentation of the support requests and troubleshooting steps;
  • Maintenance of operational systems/resources at customer sites (Windows updates for eg.);
  • Troubleshooting failed patching, backup and antivirus activities.

What you need to succeed:

  • Excellent knowledge of Microsoft server platforms (2019, 2016, 2012R2, 2012, 2008 R2, 2008, 2003)
  • Very good knowledge and experience in working with and troubleshooting DNS, DHCP, DFS, IIS, WSUS, SCCM, CA and Microsoft Directory Services
  • Knowledge of at least one enterprise class backup system (Veeam, Backup Exec, Commvault, etc.) and Powershell scripting - nice to have;
  • Knowledge and experience with enterprise Antivirus products(Symantec EP, SCEP, etc.) - nice to have;
  • Server hardware and network fundamentals - nice to have;
  • Professionalism in all communication with the clients (phone calls, emails);
  • Strong team spirit and involvement;
  • Excellent English skills, both written and verbal.

What are we offering:

  • Working together with motivated and expert colleagues on digital solutions that help your customers achieve their goals; 
  • 22 Annual Vacation plus additional days off according to internal policies;  
  • Gym Subscription according to the internal policies; 
  • Great online and offline facilities to work on your personal and professional growth -  budget for courses, trainings, self-development online platforms, internal initiatives; 
  • Access to Benefit Online platform where you can choose to invest a monthly budget in: meal tickets, holiday packages, courses, vouchers for a variety of categories – cultural, entertainment; 
  • Flexible work from home policy – currently working remote, welcoming colleagues to work at our office anytime they desire.  
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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