Functional Application Manager (Athens, GR)

We are seeking a dedicated Functional Application Manager to join our team, where your primary responsibility will be to conduct meticulous checks, analysis, and audits across various operational activities. Your expertise will be instrumental in facilitating reporting and coordination efforts for different operational and auditing tasks. As the Functional Application Manager, you will play a pivotal role in driving operational excellence and fostering continuous improvement within our organization. If you are a proactive problem-solver with a passion for optimizing processes and contributing to business growth, we invite you to join our team and make a significant impact on our operations.

• Collaborate with other colleagues from different divisions of Cegeka Group to support the delivery, improvement, and automation of different business processes;
• Perform checks to make sure we deliver what we promise our customers and we stay compliant with the internal policies and standards;
• Ensure dashboards are completed so the business knows where the gaps/issues in our delivery area and be responsible for mitigation actions and follow-up until resolved;
• Coordinate activities together with the teams in Infra Delivery to achieve compliancy of our internal policies and standards;
• Convert the business needs into functional specifications in a detailed functional analytical document to be used as the basis for implementation;
• Elaborate plans and possible test scenarios to ensure business acceptance and monitor results, measure quality as part of continuous service improvement.

• Previous relevant work experience, preferably in customer support, for at least 2 years;
• Excellent troubleshooting skills and ability to use information from a range of sources to draw sound conclusions;
• Good understanding of the business processes and operational delivery;
• Pro-active and curious to discover the organization and put pieces together to understand what is needed to deliver results;
• Adaptable planning and efficient problem-solving under pressure;
• Excellent communication, cooperation, customer focus, analytical skills, team spirit, and commitment to continuous improvement;
• Excellent English skills, both written and verbal;
• Knowledge of ITIL processes (incident, problem, request, and change management) is a plus.