NOC Support Technician

Bucharest, Iasi
Digital Workplace

We are looking for a NOC Technician to join our NOC Technicians Team in Cegeka Romania, team which handles medium-complex infrastructures, mainly enterprise environments. The team has more than 20 members in Bucharest and Iasi and collaborates with colleagues from Romania, The Netherlands and Belgium to ensure that the quality of the services provided is at the highest level.  As a member of this Team you will make sure that the infrastructures are up and running and that the incidents are acknowledged and resolved in the agreed time frame. In addition to that, another part of your activity includes performing proactive daily checks of the different environments. In terms of working hours, the team operates on a 24 by 7 basis. There are 3 main shifts that you  and your colleagues will cover: 07:00 – 15:30, 15:00 – 23:30 and 23:00 – 07:30. We are ITIL certified, which means that we respect specific standards for the procedures and operational flow we have in place, which are implemented division-level.

  • Monitor the customers’ IT infrastructures (servers, network devices, applications) via agreed monitoring tools and participate in the solving process by performing troubleshooting steps described in the Knowledge Base articles;
  • Analyze the support requests sent by our customers by phone, email or ticketing tools and document the steps taken in order to solve them;
  • Follow-up on tickets and escalate in accordance with priority, impact and SLAs;
  • Offer regular feedback to the affected customers on the status of the support request in accordance with priority;
  • Perform daily, weekly, monthly checks on the customers’ IT Infrastructures by following the
  • agreed work instructions;
  • Report any inaccuracy found in the processes, procedures or work instructions and bring improvements.

What you need to succeed:

  • Good knowledge of common ICT technologies in general (Servers, PC, VMWare, Backup
  • solutions, Networking, Printers, etc…);
  • English skills – Advanced;
  • Good knowledge of ITIL Best practice.
  • Customer oriented - professionalism is required in all communication with the clients (phone calls, emails);
  • Punctual and flexible - schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation.

What are we offering:

  • 22 Annual Vacation and 3 bonus days (that are not carried over the next year)​​
  • 13th salary bonus  at the end of the year ​​
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers.​​
  • Private health insurance package for services covering prevention, diagnosis, and treatment.  ​​
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost). ​​
  • Sports Partnership with 7 Card and Oxygen in Iasi. ​​
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors).​​
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input.​​
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences.
At the end of the day, I trust my team is there to support me along the way.

Marian Matei

Service Coordinator, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

Do you have any questions about this role?

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