Support Engineer Technical Application Management (All Cities, RO)

Bucharest, Iasi
Cloud Technology

As an Application Support Engineer, you will be part of the Cegeka Team that supports service process applications used by our customers and you will be involved in configuring options and security of the different tools, developing new features in the tools, and delivering 2nd line support for end-user incidents. We offer 24/7/365 support and availability to our customers, therefore you will be working in shifts. The team has day shifts, the duration of a shift being 8h30min (break included). In addition to those shifts, every engineer also performs stand-by shifts, which are performed remotely and are designed to cover the critical issues that can arise during weekends and ensure a backup for the person who is on the night shift during weekdays.

  • Automate tasks that, currently, are performed manually
  • Install and maintain various systems and software, covering the correspondent administrative actions as well
  • Assist in the technical projects, providing the necessary installations and configurations of the hardware and system software
  • Investigate the internal client’s IT environment in a proactive and critical manner, making the necessary improvement proposals
  • You will create and review procedures, making sure that they are always correct and up-to-date
  • Accurate ticket documentation of the support request and troubleshooting steps taken

What you need to succeed:

  • Programming and scripting skills for infrastructure management as: PowerShell scripting, Unix shell scripting.
  • Perl scripting and Java are nice to have
  • Previous experience with: Scheduler, Databases (Oracle, MySQL), Middleware components (MQ, file transfers)
  • Basic server OS knowledge (Linux, Windows)
  • Familiar with the ITIL Framework (Certification is a plus)
  • You are stress-resistant and can cope with SLAs and deadlines
  • Able to identify process improvement opportunities

What are we offering:

  • 22 Annual Vacation and  6 bonus days (that are not carried over the next year)​.
  • 13th salary bonus at the end of the year.
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension, and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers.​
  • Private health insurance package for services covering prevention, diagnosis, and treatment.  ​
  • You can access an operational car leasing contract by supporting a fixed monthly instalment that covers all operating costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost). ​
  • Sports Partnership with 7 Card and Oxygen in Iasi. ​
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors).​
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day-to-day lives through specialized sessions, webinars, and internal programs according to our employee's input.​
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences.
At the end of the day, I trust my team is there to support me along the way.

Marian Matei

Service Coordinator, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

Do you have any questions about this role?

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