Support Engineer Technical Application Management (All Cities_RO)

Bucharest, Iasi
Digital Workplace

You will be part of the 2nd line team of Support Engineers in Belgium and Romania who provide extended support for one of our biggest customers. Your mission is the daily support of our external end-users and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group and with assigned requests and (non) standard change orders. We offer 24/7/365 support and availability to our customers, therefore you will be working in shifts that operates Monday to Friday, between 08:00 AM EET – 20:00 EET.  In addition to those shifts, every engineer also performs stand-by shifts, which are performed remotely and are designed to cover the critical issues that can arise during weekends and ensure a backup for the person who is on the night shift during weekdays.

  • Timely updates for every support ticket assigned to your group.
  • Accurate ticket documentation of the support ticket and troubleshooting steps taken.
  • Tickets follow-up and escalation in accordance with priority, impact and SLAs.
  • Intensive search to obtain the desired solutions and proper initiative before escalating to another group.
  • Execute assigned service requests and (non) standard change orders to your group.
  • Strict adherence to change management procedures before performing any change.

What you need to succeed:

  • Minimum 2 years experience as a 1st line Service desk agent, troubleshooting end-user related incidents.
  • Microsoft Windows Server platforms and Active Directory Services.
  • Experience in solving Citrix and Office 365 related incident tickets.
  • Microsoft Exchange Servers.
  • Nice to have knowledge of Azure, networking fundamentals, and common ITIL processes.
  • Nice to have Linux and scripting skills.

What are we offering:

  • 22 Annual Vacation and  6 bonus days (that are not carried over the next year)​.
  • 13th salary bonus  at the end of the year ​.
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers.​
  • Private health insurance package for services covering prevention, diagnosis, and treatment.  ​
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost). ​
  • Sports Partnership with 7 Card and Oxygen in Iasi. ​
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors).​
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input.​
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences.
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

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