Support Technician 24/7 English & French (All Cities, RO)

Bucharest, Iasi
Engineering & Service Desk

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7.

  • Act as Primary Point Of Contact for calls, mails and tickets (self-service portal and
  • internal/customer ticketing tool/s) within agreed service level agreements
  • Escalate urgent incidents to our standby agent
  • Assisting in creating operational reports
  • Handling the back-office tasks as defined during customer intake/change of scope
  • (dynamic customer portfolio)
  • Continuously contribute to the idea management for creating efficiency within the
  • Service Desk Team
  • Actively participate in change coordination activities

What you need to succeed:

  • Excellent French and English skills
  • Excellent customer support skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity, etc
  • Team spirit

What are we offering:

  • 22 Annual Vacation days, 3 sick days that are not carried over the next year (no medical certificate required), plus a seniority day added every 3 years in the company
  • Floating days (free day for public holiday that falls in weekend)
  • 13th salary prorated according to the number of worked months in a year
  • Monthly budget of 600 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers
  • Private health insurance package for services covering prevention, diagnosis and treatment 
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost) 
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors)
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.


Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

1. Apply

We will review your application and contact you as soon as possible.

2. Meet us

We will have 2 conversations so that we can discover together if we are a match on both sides.

3. Offer

Successfully completed the process? Then you will receive an offer from us.  

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Ecaterina Cantar

ecaterina.cantar@cegeka.com
+32 11 240234