Team Leader Operations - Storage Team

Sales, Management & Support

People management, operational coordination, quality and efficiency are the four main pillars which will support your day-to-day activity as Team Leader Operations for our European Storage team. Alongside your team, you will play an essential role in delivering critical solutions to our customers by adapting to business needs and dynamically changing priorities. You will be directly responsible for the team members in Romania from an hierarchical and functional perspective and play a crucial role for everything related to operational delivery at team level. Previous hands-on experience will help you play an active role as the go-to-person for both team members and service managers with whom you collaborate for creating the best experience for our customers.

  • Cover all areas related to people management activities, from recruiting new members for your team in Romania to offering them support for growth and development within the team and company
  • Provide coaching sessions for team members, making sure their development plans fully benefit of your support and guidance
  • Coordinate day to day team activities and efficiently plan operations on the storage infrastructure by follow-up on ticket-based requests, incidents, problems and changes
  • Assess team efficiency and continuously tune in towards meeting division KPIs
  • Evaluate performance metrics of the team and team members, identify and implement improvement areas
  • Provide data protection product and enterprise application knowledge to the team by assisting in resolution of higher complexity tasks
  • Investigate and resolve problems for services within team’s area of responsibility by following ITIL processes
  • Possess very thorough follow-up and assessment skills and capacity to timely identify and intervene to proactively address both functional and organizational issues

What you need to succeed:

  • 3+ years in a similar position - coordinating team members in multiple locations is a nice plus
  • Previous experience in delivering hands-on technical support on Storage technologies is ideal (SAN and NAS)
  • Strong coaching, communication and motivational skills
  • Good knowledge of ITIL methodology; additional methodologies and practices which contribute to organizing delivery set-ups are considered a plus
  • Solid time management and planning capabilities
  • Excellent English skills – both written and spoken
  • MSc or equivalent

What are we offering:

  • Working together with motivated and expert colleagues on digital solutions that help your customers achieve their goals
  • 22 Annual Vacation plus additional days off according to internal policies
  • Gym Subscription according to the internal policies
  • Great online and offline facilities to work on your personal and professional growth -  budget for courses, trainings, self-development online platforms, internal initiatives
  • Access to Benefit Online platform where you can choose to invest a monthly budget in: meal tickets, holiday packages, courses, vouchers for a variety of categories – cultural, entertainment
  • Flexible work from home policy – currently working remote, welcoming colleagues to work at our office anytime they desire 
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.

Gabriel Dragan

Senior Storage Engineer, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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