Operations Coordinator - Storage Team

Sales, Management & Support

The Storage Team is part of Infra Nearshoring Division and has members in Romania, Belgium and The Netherlands. As Operations Coordinator, you will be responsible for the operational coordination of the support and system engineers in Romania, Belgium and The Netherlands, ensuring also a thorough follow-up on the shift’s activities (follow-up on ticket-based requests, incidents, problems and changes) and adherence to existing technical and quality processes. In addition to this, alongside your team members, you will be involved in the continual improvement of the processes and procedures in place.

  • Have an active role as the first point of escalation for all operational inquiries and questions from the team members
  • Contribute towards a positive morale on the team
  • Assess team efficiency and continuously tune in towards meeting division KPIs
  • Evaluate performance metrics of the team members in an operational role, identify and report improvement areas
  • Communicate clear and efficient within own team and other teams / divisions
  • Coordinate day to day team activities and efficiently plan operations on the storage infrastructure by follow-up on ticket-based requests, incidents, problems and changes
  • Coordinate the operational activities, delegate task assignments and supervise their completion
  • Provide data protection product and enterprise application knowledge to the team by assisting in resolution of higher complexity tasks
  • Investigate and resolve problems for services within team’s area of responsibility by following ITIL processes
  • Possess very thorough follow-up and assessment skills and capacity to timely identify and intervene to proactively address both functional and organizational issues
  • Ensure various deliverables are done within due time

What you need to succeed:

  • Hands-on experience on storage technologies 
  • Technical overview knowledge for the areas related to data protection and common enterprise applications landscapes
  • Excellent English – both written and spoken
  • Solid knowledge of ITIL methodology and follow-up/follow-through skills
  • Strong communication and motivational skills
  • Efficient multi-tasking and prioritization skills
  • Solid time management and planning capabilities
  • Initiative and a positive “can do” attitude
  • Problem solving mind-set and skills

What are we offering:

  • 22 Annual Vacation and 6 bonus days (that are not carried over the next year)​​
  • 13th salary bonus  at the end of the year ​​
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers.​​
  • Private health insurance package for services covering prevention, diagnosis, and treatment.  ​​
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost). ​​
  • Sports Partnership with 7 Card and Oxygen in Iasi. ​​
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors).​​
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input.​​
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences.
At the end of the day, I trust my team is there to support me along the way.

Marian Matei

Service Coordinator, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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