Business Solution Architect Servicenow

At customer site, Flexible, Diegem
Architecture, Service Management Solutions
Professional

As a Business Application Architect with a strong focus on ServiceNow, you will operate at the crossroads of business and technology. Acting as a trusted advisor and solution leader, you will guide clients from pre-sales through delivery — shaping proposals, leading demos, building value-driven solutions, and driving innovation throughout the engagement. You will be part of a rapidly growing global Service Management practice that goes well beyond tooling, supported by strong executive-level investment and strategic ambition.

  • Design and implement ServiceNow-based solutions tailored to client needs across ITSM, ITOM, CRM, CSM, and other modules, with solid expertise in integrations and platform architecture.
  • Collaborate with sales and account teams to support business development, craft compelling proposals, and lead engaging client demos.
  • Translate complex business challenges into innovative, scalable, and sustainable ServiceNow solutions.
  • Provide thought leadership by sharing best practices and shaping ServiceNow roadmaps and capability discussions.
  • Promote knowledge sharing, mentoring, and capability growth within both local and global teams.
  • Take the lead during discovery sessions, client workshops, and architectural design discussions.
  • Stay current with ServiceNow platform updates and market trends to proactively guide internal strategy and client direction.

What you need to succeed:

  • 10+ years of experience in designing and implementing ServiceNow solutions across multiple modules (ITSM, ITOM, CRM, CSM, etc.).
  • Deep understanding of ServiceNow architecture, integration capabilities, scripting, and customization best practices.
  • Proven experience — or strong ambition — in pre-sales, bid management, and proposal development.
  • Excellent communication and presentation skills; able to clearly articulate technical concepts to both technical and non-technical audiences.
  • Fluency in Dutch, French, and English (both written and spoken).
  • Experience working in complex enterprise environments with multiple stakeholders.
  • A proactive, collaborative mindset with a passion for team development and knowledge sharing.
  • Experience in partner or ecosystem management is an advantage.

What are we offering:

  • You have an impactful role with visibility both at the client and internally within Cegeka.
  • Year after year, Whitelane Research confirms Cegeka as a reliable and leading IT services partner, securing an impressive first place in 2025 for Security, Application Services and Cloud & Infrastructure.
  • We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential.
  • We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics.  An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan.
  • Flexible working hours and a nice work/life balance.
  • A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this.
  • Continuous Learning: Knowledge sharing meetings, participation in conferences and external training opportunities. Knowledge exchange, peer reviews, ARB, accelerators and continuous learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Benefits

Market-compliant salary with attractive extra benefits.

Continuous learning via hackathons, innovation centers, events,...

Flexible working hours supporting your work/life balance.

Career growth with horizontal and vertical development paths.

Hybrid work model blending office and remote work efficiently.

Personal guidance from managers, coaches, and sparring partners.

ESG: lower emissions, foster inclusion and drive sustainability in IT.

Cegeka proudly holds the Top Employer certificate.

Team events, happy hours, sports events, and epic company festival.

Aspire to more: our promise to you!

At Cegeka, you have every opportunity to further develop yourself as a professional. Together, we achieve what you truly want to mean for our customers and colleagues. We warmly invite you to grow with us through an unparalleled variety of challenging and meaningful IT projects. Leave your mark on projects for high-profile clients where we truly make a difference. Aspire to more.


Intense, enjoyable, and deeply committed—that’s how we work, always together, in close cooperation with colleagues and clients. All within a culture driven by our core values: ownership, personal development, respect, and authenticity. Join us in shaping the next phase of a successful, fast-growing, and innovative international IT company.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Rocco Bertels

rocco.bertels@cegeka.com