Service Delivery Manager D365 FO

Microsoft Dynamics 365
Professional, Freelancer
#LI-CM2

Do you get energy from building customer relationships, work proactively and are solution-oriented? Do you enjoy diving deep into the Microsoft Dynamics ERP world and do you have extensive experience in it? Then we have a fun challenge for you!

  • As Service Delivery Manager, you will be responsible for service delivery for a number of customers with a focus on Service Level Agreements, Change Management and Continuous Improvement in terms of service. All this results in a tailor-made Service Delivery Plan.
  • This plan is dynamically updated according to the customer's emphasis. Among other things, you focus on ways of communicating, cooperating, improvements, etc.
  • You are responsible for the correct charging of the services offered, you keep an eye on the agreed budget and negotiate the necessary budget adjustments with the customer
  • You are a real motivator who is able to coach the customer teams and thereby help ensure excellent service.
  • You help ensure that the client can grow his business future-proof with the help of Cegeka
  • You maintain relations with various suppliers and possible subcontractors

What you need to succeed:

  • You have a minimum of 5 years' experience in application services servicing, preferably D365 FO or AX. 
  • Knowledge of ITIL principles is a plus.
  • You are strong in process-based work, organisational development and setting up the necessary service reporting. You also work strongly proactively in this.
  • Motivating colleagues and taking on a coaching role is in your blood.
  • You feel at home in Cegeka's result-oriented, no-nonsense approach.
  • With your professional knowledge, social skills, flexibility and commitment, you succeed in winning and keeping the trust of our clients.
  • You have a bachelor or master degree.

What are we offering:

  • You will be joining a true Top Employer.
  • A family growth company with a dynamic spirit that inspires you to great things.
  • An attractive salary in line with your experience, supplemented by an extensive package of extra benefits such as a company car, hospitalisation and group insurance and meal vouchers.
  • Thanks to our flexible working hours (between 7am and 7pm), you enjoy an optimal work/life balance.
  • With our Flex Reward Plan, you put together your own ideal remuneration package. Isn't that great!
  • Our "CEO of your own career" programme puts you at the wheel of your own career. So career advancement is definitely possible and you determine your own future!
  • An inspiring working environment in our modern headquarters in Hasselt, our fantastically beautiful office in Ghent (near the Buffalo's) or our new office in Antwerp,where hybrid working is also possible, where professionalism, team spirit, fun and personal development play an important role.
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Benefits

Market-compliant salary with additional benefits: electric car or mobility budget, meal and eco-vouchers, insurance, mobile phone subscription, expense allowance, laptop, Flex Reward Plan.

Market-compliant salary

Continuous learning through innovation centers, reading groups, knowledge sharing, hackathons, conferences, and external training.

Continuous development

Flexible working hours and good work/life balance.

Work/life balance

Growth opportunities: horizontal and vertical career paths.

Growth opportunities

Hybrid working: combining office work with working from home.

Hybrid working

Personal guidance by people managers, coaches, and sparring partners.

Personal guidance

Sustainability: CO2 neutrality, environmentally friendly data center, positive environmental impact, inclusive and diverse work environment.

Diversity and inclusion

Cegeka has the Top Employer certificate.

Top Employer

Top team with space for new ideas, team events, happy hours, and company parties.

Space for new ideas

Aspire to more: our promise to you!

At Cegeka, you have every opportunity to further develop yourself as a professional. Together, we achieve what you truly want to mean for our customers and colleagues. We warmly invite you to grow with us through an unparalleled variety of challenging and meaningful IT projects. Leave your mark on projects for high-profile clients where we truly make a difference. Aspire to more.


Intense, enjoyable, and deeply committed—that’s how we work, always together, in close cooperation with colleagues and clients. All within a culture driven by our core values: ownership, personal development, respect, and authenticity. Join us in shaping the next phase of a successful, fast-growing, and innovative international IT company.

Application flow

Do you have any questions about this role?

Let's connect.