Onsite Support Engineer - Digital Workplace

At customer site
Digital Workplace, Engineering & Service Desk
Professional

Looking for a job where you can both excel in your IT skills, but also make a difference for people? Then the Onsite Support Engineer vacancy at Cegeka Digital Workplace is tailor-made for you! Cegeka has been known to customers for years as a leading Belgian full-service ICT company that offers high-quality solutions to its customers. We always strive for a customized solution, i.e. the ideal match for the client to achieve its objectives. Competence and character are essential to us, in addition to experience and ambition. For our client, in Brussels, we are still looking for a Support Engineer who can really make a difference and act as a representative for Cegeka!

  • You solve the problems of users, always trying to translate this into the most useful solution for the end user. You immerse yourself in the end user and try to help him/her as much as possible by thinking along with him/her. This can be via the onsite helpdesk or other channels (mail/telephony).
  • You enjoy making workstations ready for use, installing software, arranging authorizations, solving hardware problems and performing periodic maintenance on IT systems.
  • You are responsible for taking, registering, logging, following up and closing calls.
  • You are responsible for all company assets and will track/track this in the CMDB (Configuration Management Database).
  • In addition, you do so much but! This makes your job varied and exciting!

What you need to succeed:

  • You have enjoyed an education in IT infrastructure or have been working within the IT industry for a number of years.
  • Experience in a Service Desk environment.
  • During your career you have built up knowledge and experience of Active Directory, Azure, Intune, Office 365, IMACD service (install, move, add, change, dispose), Ticketing (handling, creation, escalation) and creating/handling documentation, among others.
  • You are communicative and friendly, making users eager to come to you for answers to their questions. Moreover, you know how to deal with C-level or VIP support.
  • You are proactive and analytically strong and know how to quickly reach solutions by connecting the right components.
  • In stressful situations, you manage to remain calm and alert.
  • Others describe you as a reliable person, who values punctuality and can communicate in a clear way!
  • You work in Brussels at the customer's premises and are willing to work shifts: from 08h00 to 17h00 OR from 09h00 to 18h00 (including an hour break). There is no weekend work or on-call duty at this client.
  • You are willing to travel (+/- once a month) to a customer location abroad (within Europe)
  • You are fluent in Dutch, English and French!

What are we offering:

  • We ask a lot (talents) of you. Fortunately, you also get a lot in return!
  • You start at a Top Employer!
  • A competitive salary supplemented with fringe benefits. An electric car with charging card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a cell phone subscription, a lump-sum expense allowance, a powerful laptop and the possibility to give your salary package a personal touch thanks to our Flex Reward Plan.
  • Team events, monthly happy hours and an always legendary company party are also part of the package.
  • Customized guidance: throughout your career you will be guided by our people managers. So you have a point of contact, a personal coach and a sparring partner.
  • Continuous learning: through innovation centers, reading groups, knowledge sharing meetings, hackathons, participation in conferences and external training courses, we focus on knowledge sharing and learning.
  • Opportunity for growth: depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • We value sustainability by pursuing CO2 neutrality with the electrification of our vehicle fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!


We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Giovanni Belcastro

giovanni.belcastro@cegeka.com
+32 11 240234
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