Onsite Support Engineer (Kontich)

At customer site, Antwerpen
Digital Workplace, Engineering & Service Desk

For a client located in Kontich, Cegeka is looking for an enthusiastic Onsite Support Engineer. You will join the IT Service Desk team where you are jointly responsible for the first and second line support for approximately 250 employees. As the first point of contact for all IT-related requests and incidents, you will handle these via ticketing, telephony or walk-ins. In addition, we also provide basic support to more than 500 car dealers in Europe using our internal applications. You will be personally supervised by the attending system engineers and team lead.

  •  Your duties will include the following activities:
  • L1 & L2 support: Windows 11 & 10 OS, Printing (Ricoh & Canon), Office apps, FortiClient VPN, OneDrive, SharePoint, Edge for Business, DFS, Installation software (including Company Portal), Adobe apps, Informix IBM (CRT VanDyke), Citrix and MS Teams (+ voice).
  • L1 support internal applications
  • Ticket management (ServiceDesk Plus)
  • Knowledge management: creation and documentation of knowledge articles, creation and documentation of user manuals.
  • Asset management: purchase of small IT material, administration of IT material in the asset database, RMA submission.
  • Account administration (AD, Entra ID, Internal applications,...): creating and deleting accounts, modifying and assigning rights to accounts.
  • Staging of laptops and desktops.
  • IT onboarding and offboarding.
  • Network patching
  • Meeting room support
  • Installing IT equipment in the offices (Screens, docking stations, printers, etc.)

What you need to succeed:

  • You are good at analyzing and solving IT-related problems and can work efficiently with a ticketing system. Customer-friendliness and a service-oriented attitude are essential when supporting our internal employees and car dealers.
  • You are willing to travel daily to the Kontich office between office hours (8am - 6pm depending on early or late shift). Of course we offer you a company car.
  • You work well with colleagues within the IT department and other departments, and have sufficient knowledge of IT systems and applications, enabling you to solve technical problems quickly and effectively. Finally, you remain calm and effective under pressure, especially during times with many requests and incidents.
  • You are a native speaker of Dutch and have a good to intermediate command of French. In addition, you speak and write excellent English. You have strong communication skills, both oral and written, and can easily communicate with different stakeholders.

What are we offering:

  • We ask a lot (talents) of you. Fortunately, you also get a lot in return! Competencies and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize his potential. You start at a Top Employer!
  • A competitive salary supplemented with fringe benefits. An electric car with charging card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a cell phone subscription, a lump sum expense allowance, a powerful laptop and the possibility to give your salary package your own accent thanks to our Flex Reward Plan.
  • A great work/life balance.
  • A top team: where new fresh ideas and initiatives are always welcome! Team events, monthly happy hours and an always legendary company party are also part of this.
  • Continuous learning: through innovation centers, reading groups, knowledge sharing meetings, hackathons, participation in conferences and external training courses, we focus on knowledge sharing and learning.
  • Opportunity for growth: depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • We value sustainability by pursuing CO2 neutrality with the electrification of our vehicle fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard. 

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!

We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Application flow

Do you have any questions about this role?

Let's connect.